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 Expert  107971

Expert in Quality Assurance Systems and Training

Available for your Consulting and Expert Witness Needs

Illinois (IL)
Education Work History Career AccomplishmentsPublicationsConsulting Services Expert Witness

Summary of Expertise:

Listed with other top experts in: 

Expert has worked with numerous large and small organizations to establish and implement TQM processes. This process starts with an internal evaluation, then continues with policy and mission statements and the establishment of a steering committee to draw up specific action plans, and to implement and maintain subsequent processes. She works to put employee training requirements into effect. Expert is one of only three consultants recommended to McDonalds Corporation suppliers for TQM.

supplier quality improvement


total quality control


total quality management


quality assurance


employee training


supplier quality assurance

Expert aided international food suppliers such as McDonalds Corporation in establishing and implementing a total quality management process. For McDonalds, both the strategic (vision, mission, and management) and tactical portions were addressed in her implementation plan. Tactical items included continuous improvement methods, achieving process capability, employee empowerment, benchmarking, and process optimization.

continuous quality improvement


food industry total quality management


advanced process control


quality management


total quality implementation

Expert has an extensive background aiding organizations implement systems that comply with ISO 9000 and ISO 9001 registration requirements. This experience includes preliminary audits, manual preparation, and procedures and practices implementation. The result of these audits is a gap analysis report identifying strengths and weaknesses that the company can use to determine what needs to be done to meet the requirements. She currently works as an auditor with a major US, RAB and RVC accredited registrar.

ISO 9000 auditing


ISO 9000 implementation


ISO 9001

In helping organizations achieve ISO 9000 or QS 9000 registration, Expert has conducted group analyses, 3 tiers of documentation, employee training, and internal auditor training. In addition, she has evaluated and improved manufacturing and support systems. She documented a quality policy manual and some associated procedures as well as work instructions.

ISO 9000 quality system documentation


ISO 9000 registration system


ISO 9000 series quality system standard


ISO 9000 training


ISO 9000-3


ISO 9002


ISO 9003


ISO 9004


QS-9000 quality system requirements

Expert has an extensive background establishing internal and external auditing programs of various types. She has dealt with variables in program planning, resources needed, procedures, audit criteria, etc. She conducts auditing training and has to date trained over 1500 people. Her training program is ideal for a CQA review and can be customized to specific requirements.

quality auditing



Expert has worked with engineering and manufacturing organizations to implement processes to insure that the established quality requirements are met. She has worked extensively with Motorola, training their staff in design for manufacturability.

design for assembly


design for manufacturability


design for manufacture and assembly





As Contract Instructor for Motorola, Expert taught Six Sigma courses. She was involved with several clients in establishing current quality methods in terms of six sigma and establishing benchmarks and goals.

six sigma quality

She has been involved in determining current process/product capability, eliminating assignable variation, and improving current methods/capability to produce a product. She has established applicable control methods to maintain improvement. She has also evaluated entire facilities to determine and implement appropriate control methods.


preventive statistical process control


quality control


quality improvement


statistical quality control


strategic quality planning

Expert set up a certification documentation process for employees and clients. She also established an external auditing process and trained auditors.

vendor certification


vendor quality auditing

Expert designs experiments, and uses Gage R&R studies and statistical process control to solve production quality problems and increase productivity while identifying problems and solutions. Techniques at hand include cause & effect analysis, Pareto diagrams, basic statistics, histograms, multi-vari analysis, attribute control charts, variable control charts, process capability, full & fraction factorials, etc. Expert has written applied statistics training programs for major international corporations.

statistical process control


applied statistics

Expert uses QFD to ensure that "voice of the customer" and design-for-manufacturability are incorporated into product design. She has helped several manufacturers (i.e., bar code printers and food) in the QFD process. She has also worked with major US corporations to implement QFD into their design process. Included in her work is marketing data gathering and processing for input and completion of House of Quality (HOQ). Her training programs have been used by over 400 individuals.

quality function deployment


voice of the customer


house of quality

Show Secondary and Basic Areas of Expertise
Expert may consult nationally and internationally, and is also local to the following cities: Chicago, Illinois;  Rockford, Illinois;  Aurora, Illinois;  Naperville, Illinois;  Joliet, Illinois;  Elgin, Illinois;  South Bend, Indiana;  Gary, Indiana;  Milwaukee, Wisconsin;  and Madison, Wisconsin.

Year   Degree   Subject   Institution  
1983   MBA   Economics   DePaul University  
1979   BS   Industrial Engineering   Purdue University  

Work History:
Years   Employer   Title  

1987 to


(Undisclosed Consulting Company)




1987 to


(Undisclosed Consulting Company)


Director, QA


1986 to 1987


MCC Powers


Staff QA Engineer


1979 to 1986


Motorola, Inc.


Industrial Engineer


Career Accomplishments:

Expert is a member of the American Society for Quality Control.


Expert is a Certified Quality Auditor and a Certified Quality Engineer.

Professional Appointments

Expert is the current Chairman for the Northeastern Illinois American Society for Quality Control.


Expert received the 1991 Meritorious Service Award from the Northeastern Illinois ASQC.


Consulting Services:
Selected Consulting Examples:
  • Expert's Firm, Expert's company, has helped numerous companies set up auditing programs. This process involves performing a pre-assessment of compliance to ISO requirements (gap analysis), setting up a plan of action, documentation (if needed), and auditor training. Vanguard then helps select a registrar that best meets a client's needs and budget. Lastly, a readiness audit is prepared, which is duplication of the gap analysis with emphasis on the items not in compliance dur
Click the green button above to contact Expert for a free initial screening call regarding your expert consulting needs.  Expert is available for consulting to corporate, legal and government clients.  Remember, your initial screening call to speak with Expert is free.

Expert Witness:
Recent Litigation Client Requests:
  • Expert in manufacturing and QC for consulting on notebook computer power supply.
Click the green button above to contact Expert for a free initial screening call regarding expert testimony, litigation consulting and support, forensic services, or any related expert witness services.  A few litigation needs include product liability, personal injury, economic loss, intellectual property (patent, trademark, trade secret, copyright), and insurance matters.  Remember, your initial screening call to speak with Expert is free.

Additional Skills and Services:

Expert is available for in-house training in ISO 9000 and QS 9000. Expert's Firm has additional training courses available to aid in building employee skills and expertise. They also consult in TQM, Quality Cost Systems, Process Capability Improvement, Statistical Analysis, Documentation Systems, Quality System Audits (internal and external), and new product development (QFD). The auditor training helps ensure that the client will meet internal auditing requirements and maintain the most effective quality management system.

Supplier and Vendor Location and Selection

Expert has experience locating ISO 9000 registrars and calibration services. She uses personal contacts as a resource for locating vendors.


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