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 Expert  721968

Expert in Motivation, Teambuilding, Internet, Marketing, Public Relations, Training

Available for your Consulting and Expert Witness Needs

Education Work History Career AccomplishmentsPublicationsConsulting Services Expert Witness Market Research

Summary of Expertise:

Listed with other top experts in: 

Expert is a leading author, speaker, trainer and Internet technologist in the areas of quality management, service quality and the Internet's impact on business competitiveness. Based in Singapore, Expert has applied his hands-on background in business and operational management to helping clients worldwide understand how best to re-engineer business processes through direct training, collaborative workshops, and strategy development. His BPR approach is based on principles of ISO 9000 and ISO 14000 as well as his pioneering work in service quality in the Asia/Pacific region. He maintains that a comprehensive implementation will culminate in the client's proficiency in BPR through the understanding of the ISO standards and service quality.

business process re-engineering


business re-engineering




team building

Expert has been a pioneer in computer networks and e-learning systems since the 1980s in Asia. He has applied his background and ongoing research to help clients understand the mechanics of computer networks, and how best to implement them through a framework design consultation. Expert is focused on how TCP/IP networks can best be designed, implemented and maintained.

computer network


computer networking


Apple Macintosh computer network


Apple Macintosh computer networking

He has also been a pioneer in the Internet and e-commerce in Asia since the 1980s. He has applied his background and ongoing research to help clients understand the mechanics of the Internet, e-commerce and e-business, and how best to implement them through a framework design consultation, and interactive workshops and training sessions. Expert is focused on how the Internet can best be used to optimize marketing and advertising, e-business, e-commerce, business operations, public relations, and improve service quality.



Internet advertising


Internet commerce


Internet marketing

Expert has drawn from his IT experience to help clients understand the mechanics of the Internet and ongoing concerns in Internet security (including firewall, VPN, antivirus, intrusion detection or IDS, managed services, etc.), as well as infrastructure building (including IP VPNs, managed services, Web hosting, co-location, etc.). He focuses on how best to implement them through a framework design consultation, interactive workshops and training sessions. He dedicates his time to how the Internet can best be used to optimize business operations, and improve service quality, without compromising security or quality of service (QoS).

Internet firewall


Internet infrastructure


software security system

Expert has also pioneered in the area of digital publishing, Internet and e-commerce. He has helped clients understand the Internet and online publishing (including print to online). He is well versed in content management, online publishing, customer relationship management (CRM), and personalization.

online publishing


Apple Macintosh

Expert has built a solid background in Internet, Web development and programming knowledge (Perl, Java, JavaScript, PHP). He is experienced in applications linking the Web together, such as ERP, CRM, database, and other servers.

World Wide Web application


Web development


World Wide Web programming

Expert is an advocate and published writer in business ethics, compassionate leadership, and governance. He is a correspondent for ETHIX magazine, and his blog features ethics related articles (published and unpublished). He consults on ethical issues.

business ethics

Expert consults and speaks on business strategy, including internationalization or globalization, and Asia Pacific business issues.

business strategy

Expert is a top management-level consultant on Internet and enterprise security issues. He writes and speaks frequently on Internet security issues, including antivirus, anti-spam, malware protection, gateway security, firewall, virtual private network (VPN), server protection, OS hardening, mail server configuration, etc. He has published frequently on Internet security areas, and is a frequently sought-after analyst for newspapers, magazines, TV, and radio stations to comment on security issues.

computer security system


computer virus


information security

Expert consults, speaks and writes frequently on entrepreneurship, globalization, international trade, small business, and home office issues. He is a recognized knowledge entrepreneur himself, having been named Top Business Consultant and Coach at the internationally acclaimed small business resource Idea Cafe.





international trade


small business

Expert is a recognized, peer-reviewed and recommended field expert on holistic health, resistance training, dieting, nutrition, stress reduction, and anti-aging.




Expert has consulted, spoken and written on knowledge management and e-learning. He is an Asia pioneer on networked and e-learning since the 1980s, and has developed hands-on modules in e-learning by himself (unlike some knowledge management strategists). He understands the nuts and bolts of the available and emerging technologies in knowledge management and e-learning, and has evaluated most of the open source and commercial options, to give the most balanced and affordable solutions for clients. He has consulted for top international banks, law firms, manufacturers, and service companies.

knowledge management

Expert consults for international companies wanting to explore regional markets in Asia Pacific. Expert is a published author of many articles in this area, and a book author as well.

market potential

Expert is a pioneer veteran in marketing communication. Unlike academics and theorists, Expert brings real-world, hands-on experience in the entire spectrum of marketing and marketing communication into the picture, including branding, packaging design, industrial design, public relations, publicity, direct marketing, events marketing, general marketing, marketing research, sales, and business operations.

marketing communications

Expert is a corporate and individual mentor and coach, teaching business leadership, entrepreneurship (or intrapreneurship), ethics, compassionate leadership, fitness, corporate wellness, health, and alternative medicine as a real-world practitioner. He speaks frequently before large audiences in workshops, training programs, keynotes, and individualized sessions. He is highly inspirational as a motivator, bringing his own personal life experiences to help participants better themselves and to move forward.





Chinese medicine


marketing ethics


communications program


marketing training

Show Secondary and Basic Areas of Expertise

Year   Degree   Subject   Institution   Honors
2008   Ph.D.   Business Administration   Universidad San Juan de la Cruz   Magna Cum Laude

Work History:
Years   Employer   Department   Title   Responsibilities

1991 to




Public Relations & Digital Media


Creative Director


He was a founder and has been a director of McGallen & Bolden. Formerly the firm's CIO, Expert is now creative director and strategic counsel for public relations, digital media, and training consulting. McGallen & Bolden is an e-business, Internet, high-tech publicity and training firm with offices in Singapore and elsewhere.

1990 to 1991


Ernst & Young


Human Resource Consulting


Senior Consultant


Expert was responsible for providing prior work (developed independently) on service quality to a Singapore Government client, in what amounted to a million dollar project. The training program eventually reached out to the entire agency, approximately 2,400 employees. The program is still in use today.

1989 to 1990




Practice Development




He was responsible for revamping and developing databases for the firm's practice development, as well as creating from scratch proposals, consulting collaterals, and materials related to the firm's business development. At the same time, he helped the Continuing Education Department improve training materials for the firm's audit professionals.

1988 to 1989


Citibank NA


Asia Pacific Banking Institute


Publications Director


He was responsible for creating and developing the training institute's training and marketing collaterals, including helping training directors package training materials for better communication. The institute also serves as an external for-profit training resource.

1987 to 1988


Seagate Technology


Technical Training


Training Officer


He pioneered the use of networked learning systems in Singapore in a manufacturing concern. Was the first in developing independently the use of hypermedia instruction with multimedia, online testing, networked collaboration for the disc drive maker. He was responsible for design and development of training materials, video training content, and managing skills training programs with the Training Manager.

Career Accomplishments:

Expert has been a member of many international professional organizations, including the National Speakers Association (NSA), American Society of Training and Development (ATD), American Society of Business Publication Editors (ASBPE), National Writers Union (NWU). Of particular note, Expert was ASBPE's first member in Asia.

Professional Appointments

He has been appointed Associate Professor and Head of the Department of Media Studies and Sustainable Development, as well as faculty leader for Peace & Diplomacy studies at Akamai University, Hawaii.


Expert has been inducted in "Profiles in Excellence: 500 Biographies of Inspiration, Dedication and Achievement.” He was also a "Barons 500 Leaders of the New Century" inductee. He had also been inducted into the "Marquis' (USA) Who's Who in the World", and "International Biography Centre (UK)'s Men and Women of Distinction.”

Publications and Patents Summary

Expert has published more than 10 books, three e-books, one audio book, one video training tape, web sites, and hundreds of technical and management articles.

Selected Publications and Publishers  
 - Fides in Adversis Ministries  
 - McGallen & Bolden Associates  

Government Experience:
Years   Agency   Role   Description
2002 to 2003   Infocomm Development Authority of SG (IDA)   Keynote Speaker and Facilitator, and Writer   Expert worked with IDA officials to develop web-based presentations for public events, as well as deliver keynote presentations targeted at civil servants.
2002 to 2002   Civil Service Training & Development Institute, Hong Kong   Keynote Speaker and Trainer   Expert delivered keynote speeches and training to Hong Kong SAR civil servants on the topic of service quality and the Internet.
2000 to 2001   Ministry of Law Singapore   Web Consultant   Expert was responsible for the project management and delivery of several Ministry of Law websites.
1996 to 2001   Board of Commissioners of Currency (now MAS)   Web Consultant   He was also responsible for the project management and delivery of the BCCS website.

Consulting Services:
Selected Consulting Examples:
  • Expert was responsible for training and curriculum development for many Fortune 500 corporations and government agencies.
  • He has also designed and proposed e-business infrastructure and framework to Fortune 500 corporations.
  • Expert provided strategic counsel for several NASDAQ performers in helping these companies get a prominent head start and presence in Asia Pacific.
Click the green button above to contact Expert for a free initial screening call regarding your expert consulting needs.  Expert is available for consulting to corporate, legal and government clients.  Remember, your initial screening call to speak with Expert is free.

Expert Witness:
Click the green button above to contact Expert for a free initial screening call regarding expert testimony, litigation consulting and support, forensic services, or any related expert witness services.  A few litigation needs include product liability, personal injury, economic loss, intellectual property (patent, trademark, trade secret, copyright), and insurance matters.  Remember, your initial screening call to speak with Expert is free.

International Experience:
Years   Country / Region   Summary
1984 to   Asia/Pacific Rim: Japan; Taiwan, ROC; Hong Kong SAR; Malaysia   He has given keynote addresses, consulted on programs, and conducted workshops.
1993 to   Australia   In Australia, Expert has engaged in project management, technical counsel and development work.
1988 to   USA   In New York City, USA, Expert worked with a financial institution to understand the mechanics of corporate communications.

Language Skills:
Foreign Language   Description
English   He is very proficient in written and spoken English. This is evident through his roles as contributing editor, broadcast correspondent and analyst for key regional networks.
Chinese   He is very proficient in written and spoken Chinese (Mandarin), and can conduct sessions in Mandarin, or translate quickly from Chinese into English. He also hosts radio programs on holistic health and alternative medicine in Chinese.

Market Research:
He has helped NASDAQ performers reach out to customers in Asia Pacific, including all areas of publicity, PR and marketing.

Click the green button above to contact Expert for a free initial screening call regarding your marketing research, industry research, and company research needs.  For research needs involving multiple experts or secondary research, a Research Director can be assigned to coordinate the work into a custom report for you as a potentially quicker and more cost effective alternative to doing this work yourself or hiring a boutique consultancy.  Remember, your initial screening call to speak with Expert is free.

Additional Skills and Services:

Expert is a renowned speaker in Asia and has developed and delivered a number of programs, including: e-business, Internet, network security, publicity, PR, marketing, crisis management, total quality management (TQM), ISO 9000, ISO 14000, business process re-engineering (BPR), knowledge management (KM), e-learning, and more. He is also a known event speaker for holistic health, naturopathy (herbal and food remedies), and resistance training.

Other Skills and Services

Expert is a Macintosh pioneer user and developer, as well as having a hands-on development background in Internet CGI programming, Web site development, e-learning, and more. He has also done prior patent-pending (USA) biotech research in the areas of autoxidation and lipids.


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