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 Expert  723473

Expert in Outsourcing, Professional Services Firms


Available for your Consulting and Expert Witness Needs

North Carolina (NC)
USA
Education Work History Career Accomplishments Consulting Services Expert Witness Market Research

Summary of Expertise:

Listed with other top experts in: 

25+ years of outsourcing including manufacturing, Information Processing, Contract Programming, Application, Indian Offshore and Business Process Outsourcing experience. Market, Sold and Delivered many outsourcing deals. Today, Expert's on retainer with Expert's Firm (an investment firm) providing Outsourcing trends and insight to the investment community.

25+ yrs of consulting in many different operations and industries. Most recently, Expert was responsible for all of the operations of a VC Outsourcing firm, i.e., Catalyst. He was COO.

25+ yrs of business process management which included Quality Teams, Brown Paper Flow Analysis, Simulation Tools, Simple Sigma, As-Is / To-Be assessments, requirements analysis and Disciplines of Market Leaders, i.e. Reengineering the Corporations.

25+ yrs of Quality Teams, JIT/Kan Ban, As-Is / To - Be Assessments, Simulation Tools, Brown Paper Flow Analysis, Simple Sigma, Disciplines of Market Leaders and Reengineering the Corporation. Additionally, Expert's reengineered many firms while acting as a consultant.

Most recently reengineered Catalyst as COO. Additionally, Expert utilized Hammer's Reengineering the Corporation and Disciplines of Market Leaders concepts. He used process simulation tools and Brown Paper Flow, Quality Teams, and Simple Sigma, i.e.,a version of Six Sigma.

While at EDS, HP, Oracle and IBM, Expert built strong cross functional teams.

While at IBM (who was now for coining "e" business, Expert facilitated many executive sessions on Ebusiness.

While at IBM and Cognizant, Expert built and delivered Offshore Application outsourcing/engineering projects.

Utilizing Quality Teams, Brown Paper Flow Assessments, Simulation Tools, JIT/Kan Ban, Simple Sigma, Grass Roots Process Improvement and Reengineering and Disciplines of Market Leaders Concept, Expert drove process assessments. Most recently as COO of an outsourcing firm, he completly drove process assessments across the enterprize.

Utilized Hammer and Champy's reengineering concepts to drive change in many firms and industries. Additionally, Expert used the concept of Disciplines of Market Leaders and Simple Sigma (a version of Six Sigma)and Grass Roots Process Improvement to reengineering businesses. Most recently he completly reengineered Catalyst (an outsourcing firm) as COO.

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outsourcing

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business operations

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business process management

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business process re-engineering

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business re-engineering

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cross-functional team

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e-business strategic planning

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offshore engineering

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process assessment

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re-engineering


Show Secondary and Basic Areas of Expertise
Localities:
Expert may consult nationally and internationally, and is also local to the following cities: Charlotte, North Carolina;  Greensboro, North Carolina;  Winston Salem, North Carolina;  Fayetteville, North Carolina;  High Point, North Carolina;  Gastonia, North Carolina;  Concord, North Carolina;  Columbia, South Carolina;  and Greenville, South Carolina.

Education:
Year   Degree   Subject   Institution  
1984   BBA   Business Management   Northwood University  
1979   AA   Advertising   Northwood University  

Work History:
Years   Employer   Department   Title   Responsibilities

2004 to

 

(Undisclosed)

 

Retained Consultant

 

Independent Consultant

 

Provide IT / Outsourcing trends and direction to investors at Expert's Firm (an investment firm)

2005 to 2006

 

Catalyst IT Services

 

Alternative to Offshore Outsourcing

 

COO

 

Catalyst IT Services – COO – (largest US alternative to offshore outsourcing). (7/2005 to 4/2006). Responsible for all Operations and P&L for (200) professionals. Within the first year Expert - Opened (2) branches/Closed (2) branches. Established Human Resource and Corporate Recruiting departments including compensation plans, practice areas, career tracks and supporting systems. Implemented “margin based” compensation plans for Managing Directors, System Architects / Practice Managers and introduced “shadow revenue” to promote cooperation. Purchased and or built SDLC (System Development Life Cycle); Estimating Tool; Sales / Delivery and qualifying Balanced Scorecard. Established Service Offerings in System Development, Maintenance / Support and QA. Developed partnership with SAS Institute and assisted and advised in the development of the Sales organization. Hired CFO, VP of Corporation Recruiting and reengineered the “Cycle Training” program designed to “retool and train” IT resources. Presented financial results and internal / external projects to Board of Directors each month. Supported JP Morgan Chase, Aramark and Citibank engagements.

2004 to 2005

 

Cognizant Technology

 

Offshore Outsourcing

 

Partner

 

Responsible for leading sales pursuits within the practice. Additional responsibilities include marketing, risk assessments, account planning, presenting solution offerings via trade shows, mentoring / training workforce and creation of new service offerings, e.g., “Simple Sigma” and Seatab's Pivotlink DW/BI solution.

1998 to 2003

 

IBM

 

Business Consulting Services

 

Principal / Partner

 

Practice Executive - Automotive / Manufacturing. Responsible for growing Automotive / Manufacturing Consulting Practice. Successfully managed team of 15 Sales, Marketing and Senior Managers. Practice revenue increased from (80m to 147m) dollars. Responsibilities included leveraging client teams and partners to devise integrated solution to solve complex business problems. This was accomplished by creating and selling services offerings, e.g., ServiceAfterSales, Remote Monitoring, Smart Call Centers and Outsourcing.

Industrial Practice - Eastern Region. Responsible for selling and managing industrial practice in the Eastern Region. Sold and managed (Program level) the Siemen's E-portal engagement for Siemens Westinghouse Power Generation. This involves working with Senior Siemen Executives and IBM Practices Executives to assure business defined objectives were achieved. Selling and managing this engagement assisted IBM software to “pull-through” 50 million in additional software licenses. Ranked in the top 5% of all Partners. Achieved 115% of personal and 101% of Regional Sales Team objectives. Team consisted of (80) Consultant, (3) Project Managers, (2) Client Sales Representatives and (2) Administration professional. Additional consulting assignments included Capital One, Mustang Venture Capital Group and Electrolux Financial Services.

Midmarket - Supply Chain Practice. (1998-1999) Responsible for marketing, developing, selling consultative solutions to the Small and Medium Business (SMB) marketplace. This was a “startup operation” within IBM's Business Consulting Practice (BCS). Sales included an Oracle 11i Functional Gap Assessment, Supply Chain Management Assessment, Customer Service (Help Desk) and Forecasting/Demand Planning/Scheduling functional assessment, E-business workshop, CRM Project, Organizational Assessment, Supply Chain Management process improvement assessment and an E-business Executive Facilitation. Achieved 110% of individual and 95% of divisional objectives.

2003 to 2004

 

Keane

 

Outsourcing

 

Director

 

This was a contract position. Expert's role was to evaluate and close outsourcing opportunites within the SE.

1995 to 1998

 

Oracle

 

Mfg Practice

 

Director

 

Sell and Manage Oracles implementation and qualify all management consulting and outsourcing opportunties.

1990 to 1995

 

Cap Gemini

 

Outsourcing

 

Executive

 

Responsible for every aspect of the sales and delivery process including, staffing, project / program management, P&L accountability for (40-60) consultants. Assigned to accounts with no activity - within one year project revenue exceeded $6 million annually. All team deliverables were on time and within budget. Developed PC based sales / project-tracking system. Hired and trained (5) telemarketers and (3) marketing support professionals. Branch was in the top 5% 3 out of the 5 years and profitability was the highest among all US based Practice Executives

1985 to 1990

 

EDS

 

Outsourcing

 

Senior Manager

 

Researched, marketed, planned, and sold EDS's first Outsourcing/Information Support Center (ISC) concept to an automotive supplier of GM. Additional responsibilities included - creation of sales / delivery teams, marketing and advertising programs directed at selected lines of business within GM. Developed a Sales / Delivery system for GM's Material Management / Minority Suppliers divisions. Assisted in the selling of the Bank One / GMAC financial management systems.


Career Accomplishments:
Associations/Societies

Expert's Firm (an investment firm)

Awards/Recognition

John Young (former president of HP) recongized Expert for innovative ideas.


Government Experience:
Years   Agency   Role   Description
1995 to 1996   Defense Fuel Supply   Director   Managed implementation and reeng support to General staff.

Consulting Services:
Selected Consulting Examples:
  • Responsible for selling and managing industrial practice in the Eastern Region. Sold and managed (Program level) the Siemen's E-portal engagement for Siemens Westinghouse Power Generation. This involves working with Senior Siemen Executives and IBM Practices Executives to assure business defined objectives were achieved. Selling and managing this engagement assisted IBM software to “pull-through” 50 million in additional software licenses.
  • Responsible for all Operations and P&L for (200) professionals. Within the first year Expert - Opened (2) branches/Closed (2) branches. Established Human Resource and Corporate Recruiting departments including compensation plans, practice areas, career tracks and supporting systems. Implemented “margin based” compensation plans for Managing Directors, System Architects / Practice Managers and introduced “shadow revenue” to promote cooperation. Purchased and or built SDLC (System Development Life Cycle); Estimating Tool; Sales / Delivery and qualifying Balanced Scorecard. Established Service Offerings in System Development, Maintenance / Support and QA. Developed partnership with SAS Institute and assisted and advised in the development of the Sales organization. Hired CFO, VP of Corporation Recruiting and reengineered the “Cycle Training” program designed to “retool and train” IT resources. Presented financial results and internal / external projects to Board of Directors each month. Supported JP Morgan Chase, Aramark and Citibank engagements.
  • Remington Arms and Oakwood Homes - E business initiatives.
  • Applied Materials Oracle implementation
  • Armco Steel, Dayco Products and Stolle Corp. ERP/Outsourcing engagements
Recent Client Requests:
  • Expert in engineering documentation for consulting on documentation, release and change management.
  • Purchasing expert for outsourcing engagement plan.
Click the green button above to contact Expert for a free initial screening call regarding your expert consulting needs.  Expert is available for consulting to corporate, legal and government clients.  Remember, your initial screening call to speak with Expert is free.

Expert Witness:
Click the green button above to contact Expert for a free initial screening call regarding expert testimony, litigation consulting and support, forensic services, or any related expert witness services.  A few litigation needs include product liability, personal injury, economic loss, intellectual property (patent, trademark, trade secret, copyright), and insurance matters.  Remember, your initial screening call to speak with Expert is free.

International Experience:
Country / Region   Summary
Germany   Sold and managed (Program level) the Siemen's E-portal engagement for Siemens Westinghouse Power Generation. This involves working with Senior Siemen Executives and IBM Practices Executives to assure business defined
Brazil   Additional engagements included - Globalization/Localization effort for Oracle Application release 11.0 Brazil, Operational Outsourcing Assessment, and Program Management Assessment for Fortune 100 Service firm, System Integration engagement

Market Research:
Product Marketing at HP

Click the green button above to contact Expert for a free initial screening call regarding your marketing research, industry research, and company research needs.  For research needs involving multiple experts or secondary research, a Research Director can be assigned to coordinate the work into a custom report for you as a potentially quicker and more cost effective alternative to doing this work yourself or hiring a boutique consultancy.  Remember, your initial screening call to speak with Expert is free.

Additional Skills and Services:
Training/Seminars

25+ years with internal staff and fortune 500 customers. GM / Honda / Siemens / Catalyst and Cognizant IT staffs.

Supplier and Vendor Location and Selection

All IT related - too many to list.


 

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