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 Expert  724355

Expert in Change Management, Organizational Design, BPM, Project Management Office, Planning and Performance

Available for your Consulting and Expert Witness Needs

Education Work History Career Accomplishments Consulting Services Expert Witness

Summary of Expertise:

Listed with other top experts in: 

Commercial and Engineering Science (HEC – Liege), MBA – Strategic Planning (Liege University) and Over 25 years in management and consulting worldwide (Canada, Belgium, Germany, Russia, Morocco, Egypt, Lebanon, Saudi Arabia, other Gulf countries, Colombia). Expert is a pioneer in the delivery of innovative change management and business transformation programs to implement strategic organizational changes. He has developed a hands-on expertise in facilitating the strategic planning activities and supporting teams in reengineering initiatives: scoping, developing, implementing and evaluation against score cards KPIs.

The diversity of expertise in domains like organizational design and development, systems analysis, programs management and business processes reengineering helped him in building a Business Architect profile, important for strategic planning, business processes and performance management.


business management


change management


cultural transformation


organizational behavior


organizational development


organizational learning


organizational transformation

Show Secondary and Basic Areas of Expertise

Year   Degree   Subject   Institution   Honors
1982   MBA   Strategic Planning   Liege University - Belgium   Cum Laude
1981   Commercial and Engineering Sciences   Business, Industrial Marketing, General Management   Hautes Etudes Commerciales - Liege - Belgium   Satisfaction

Work History:
Years   Employer   Department   Title   Responsibilities

2002 to 2010


Saudi Telecom


Network Sector


Senior Management Advisor


Business Transformation programs Capacity Building PMO implementation and management strategic and Business planning Coaching the Vice President and his team (GMs)

1999 to 2002


Telcordia Technologies - USA - NJ


Business Transformation


Lead Change Management Consultant - Program Manager


Change management expert, Program management, Lead consultant for BPR initiatives.

1998 to 1999


LGS Consulting Group - Canada - Montreal


Management Consulting


Senior Management Consultant


Organizational transformation; Change management; Business Processes Automation.

1995 to 1998


Roche Consulting Group - Canada - Quebec


Information Systems and Geomatics


Organizational Architect


Business analysis; Business process reengineering; Change management.

1991 to 1995


Ministry of Justice Canada - Quebec


Transformation Program


Organizational Transformation


Strategic planning; change management; BPR; organizational design; legal systems analysis.

Career Accomplishments:

PMI - He has been member of governing group for Gulf chapter - central region; ICOM (organization and methods consultant Institute), has been member of governing group.




Awards from Saudi Telecom Company (appreciation of services)

Government Experience:
Years   Agency   Role   Description
1991 to 1995   Ministry of Justice   Organizational Architect   strategic planning, Business Process Reengineering, Organizational design.

Consulting Services:
Selected Consulting Examples:
  • "Business planning practice and process implementation" for a general department in charge of Telecom value added services development (2010).• Organizing and executing Leadership development program through workshops and coaching activities• Business Planning: Business vision, Values, SWOT analysis, defined initiatives to take opportunities and transform the threats, defined the road map (transition plan), governance requirement to achieve the business vision, etc.• Performance management: criteria, measurement, KPIs, dashboard• Reward and Recognition program: designed and implemented to support the change implementation
  • Processes automation (2010).Services development layer, project management layer with go/no-go gates, Business intelligence capabilities to manage the performance objectives, dashboard (projects progress, RFPs, action items, finance/invoicing status...), web enabled interfaces with 4 Strategic Business
  • Organizational Strategic Change, implementation (2007-2008).Supervised a team, including STC engineers and consultants to design the new organizational structure for Network Sector. The new structure had mainly three strategic targets:• First to aligning the organization on the new strategy “customer centric organization” with the introduction of the concepts of shared services, Cost centers and Profit and Lost centers (4 business units),• Second to merge the Fixed Network organization with the Mobile Network Organization in one single network organization• Design Key cross-functional business processes and interfaces / Single Points of Contact definitions.
  • Business Transformation, Senior Management Consultant .Key projects and achievements. Business Transformation Program (3 years, US $ 45 Millions): TELCORDIA Technologies (USA) Assisted STC (Saudi Telecom Company: 22 000 employees, Top 100 companies in the world (62nd) to transform its business from monopolistic Governmental Agency to Commercial “Privatized” company and to prepare it for the deregulation and competition:Managed “Transformation Program Implementation Projects” (05/2001 – 06/2002).• Leading a team of 12 TELCORDIA Subject Matter Experts and more than 50 Saudi Telecom engineers• Involved in the achievement of divers projects during 14 months: new organization structure and benefits implementation, Project Management Processes, Business Case Core Process Development and Implementation, Network Cost Modeling Analysis, Network Planning Processes, Network Engineering Processes, Network Access Processes, Network Access Operations Review Processes, PMO design and implementation.Lead consultant for Business Processes Reengineering for Network Sector (08/2000 - 04/2001).• Assessed BPR requirements and defined priorities with top management, • Developed the approach and developed tools, • Planned and conducted workshops with Business People for design and developments: Documented and assessed Present Method of Operation, designed and developed Future Method of Operation.Lead consultant, Change Management (11/1999 - 07/2000).• Designed, developed and implemented the Business Transformation approach• Developed “transition plan” a road map for sustainable change and capacity building• Developed a corporate communication strategic plan to support the change implementation• Developed an approach for “Benefits Management” to enhance the outcome from transformation program.
  • Smart Service Center and Information Management System (Russian government to support Land Reform after communism (liberalization), Moscow 1995-1996).This solution supports government agencies to manage the privatization of Real Estate. It is based on a back office-front office approach with integration trough a Hub (smart service center). • Developed critical customer requirement, • Supported the design of the system architecture, • Reengineered business processes and procedures (registration and conservation of land ownership rights, cadastral registration, request services from governmental agencies), • Developed a training plan as well as the content for user's readiness.
Click the green button above to contact Expert for a free initial screening call regarding your expert consulting needs.  Expert is available for consulting to corporate, legal and government clients.  Remember, your initial screening call to speak with Expert is free.

Expert Witness:
Click the green button above to contact Expert for a free initial screening call regarding expert testimony, litigation consulting and support, forensic services, or any related expert witness services.  A few litigation needs include product liability, personal injury, economic loss, intellectual property (patent, trademark, trade secret, copyright), and insurance matters.  Remember, your initial screening call to speak with Expert is free.

International Experience:
Years   Country / Region   Summary
1995 to 1996   Russia   Systems and Smart Business Center to support governement for transition from communist management system to a liberal regime.
1996 to 1997   Egypt   Implement a strategic system and implement the new environmental agency to support government in environment management planning,regulations, operation and evaluation.
1983 to 1991   Morocco   Supply chain management and processess reengineering for a mining and industrial company - world leader in phosphatos and fertilizers.
to   Columbia   Information System analysis and Processes engineering (INGEOMINAS, Colombia-Bogota (1998). Project manager of a team of experts to develop standards for a geoscientific information system (GIS) to support natural resources and geological information management: Assessed organizational readiness, trained customer resources on BPR and organizational design, Conducted Business processes reengineering.
2002 to 2010   Saudi Arabia   Business transformation projects; change management; organizational design; Capacity building.

Language Skills:
Foreign Language   Description
French   mother tongue
English   advanced
Arabic   functional

Additional Skills and Services:

Project management, PMO; BPR methodology; Performance management; Communication strategy.

Supplier and Vendor Location and Selection

Telecom vendors; IT solutions vendors; Consulting services.

Other Skills and Services

Professionalism, ethics, trust, creativity, team player, knowledge transfer.


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