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 Expert  724439

Expert in ERP and Software Package Contract negotiation for customers, SLA's and Quality Assurance

Available for your Consulting and Expert Witness Needs

Education Work History Career AccomplishmentsPublicationsConsulting Services Expert Witness Market Research

Summary of Expertise:

Listed with other top experts in: 

Expert helped implement ISI9001:2000 in many software organizations. He also teaches graduate students and conduct research in this field. He is a member of the ISO committee that updates the international standards (TC 156). His specialty is software so he uses the ISO90003 guidelines also.

Expert uses the ISO/IEC 12207 framework when designing processes for IT organization. This was used at Bell Canada, Cable&Wireless (Bahrain), Lixar and many other IT organizations. The framework enables the company to use all the relevant standards that are referred by ISO 12207. This standard is also used in IT contracts to ensure that support processes are included in the main work items. This helps the Quality clauses. Before his academic career, he has been a IS/IT Quality manager in large telecommunications company. He applies all the quality frameworks to all the quality assurance, contract and process activities. He has done IS/IT work so his approach is practical.

He currently teaches and conducts research in Software Engineering Quality Assurance. Strong from 20 years experience in industry, he now has a Software Engineering lab (www.gelog.etsmtl.ca) where they have many graduate students working in cutting edge research in Quality Assurance. His area of expertise is: Software Maintenance and Evolution Maturity Models, Software contracts and Service Level Agreements (SLAs), Software Quality Assurance and Quality Control Internal audits for ISO9001, Software Project IQA, conformance audits, Process & products assessments, Multimedia Database Software Engineering.

He has been conducting independent quality audits of large IS/IT projects. The framework he used was developed for Bell Canada in 1995. It was also the object of a publication. The quality audits consist of a 1 to 2 day onsite review of an IS/IT project against its obligations. The audit consist of understanding and reporting on the conformity of the project in three perspectives: 1) project processes (like PMI processes) 2) roles & responsibilities 3) mandatory deliverables. He follows the IEEE1028 recommendations and produces two reports: an executive overview (the same day) and a detailed report within 15 days.


ISO 9000 quality system documentation


ISO 9001


ISO/IEC 12207 -- Software Life Cycle Processes standard




quality assurance


quality auditing

Expert conducts Software Product Quality Evaluations based on the international standard (SQUARE) ISO25000. This assessment is composed of modules that assess the quality of software. This work was done during his years at the Bell Canada lab where he would screen a software product before a purchase. It is a technology risk assessment. He typically uses commercial tools like: check-style, Logiscope. This work requires that they have access to the source code and that they can assess its quality (having access to the individuals who have developed/ maintain it) This service produces a powerpoint presentation with relevant strength and weaknesses as well as recommendations.

He is renown in Software Engineering and is the author of two of the chapters of the Software Engineering Body of knowledge. This document is now an international standard. He worked on the following chapters: - Software Quality (editor) - Software Maintenance (co-editor) - Software Process (reviewer).

In order to review the Process Chapter in the Software Engineering Body of Knowledge expert had to master the following standards: Iso/Iec 12207 Iso/iec 14764 all relevant IEEE standards (730, 1028) the Cmmi, Cmmi for services ITIL and ISO20000 the software maintenance maturity model He currently lectures and presents in industrial conferences on the practical use of these standards. He also works, currently, with an ISO committee to publish guidelines for these process standards used in small settings.

Software maintenance is on of expert's key area of expertise. He teaches masters and PhD courses and has written two books on the subject. He is the editor of the software maintenance chapter of the Software Engineering body of Knowledge. His specialty is software maintenance process improvement. He has written and support the software maintenance maturity model. He currently teaches Software Engineering SQA using Daniel Galin's book 'Software Quality Assurance.” He is also currently writing a book in French on the subject for our French Canadian students.


quality evaluation


software engineering


software engineering process standard


software maintenance


software quality assurance

Show Secondary and Basic Areas of Expertise

Year   Degree   Subject   Institution   Honors
2006   Phd   Software Engineering   Otto Von Guericke, Magdeburgh, Germany   Magna Cum Laude
1989   Msc   Management of Information System   UQAM, Montreal  
1983   Bsc   Information Systems   UQAM  

Work History:
Years   Employer   Department   Title   Responsibilities

2003 to


(Undisclosed University)


Software Engineering Dept




Software Engineering professor teaching bachelor, master and Phd research in software engineering consulting in industry

1999 to 2003




IT PLanning


Software Quality Assurance Manager


- Software Quality Assurance - Process definition and improvement - Contract negotiation - Project management support - ISO9001 for IT

1998 to 1999




IT Development


Front Office Systems Manager


Management of IT projects Planning Requirements Management

1997 to 1998


Bell Sygma


IT Quality


Chief Auditor, Quality Assurance


- IT project conformance audits - Quality Assurance process development

1993 to 1997


Bell Canada


Purchasing & Quality Labs


IT Quality Engineer


Data Center outsourcing contract support Bell Canada SLA's improvement IT Portfolio Risk analysis Conduct ISO9001/CMM audits/assess. Improvement programs with suppliers R&D with Universities in IT processes

1992 to 1993


Bell Canada


Sales Support


Customer Suport Engineer (CSE)


- Technical support to sales - Answer RFI-RFQ - Network Design

1990 to 1992


Bell Canada




Software Development Manager


IT project Management of a team of up to 60 developers/maintainers on international project assignments

1986 to 1990


Bell Canada




Associate Director - Planning & Results


Develop financial system Analysis of revenue and costs Manage IT consultants

Career Accomplishments:




Professional Appointments

Taktika Mngmt Board


IEEE award

Publications and Patents Summary

2 books many publications

Selected Publications and Publishers  
 - Addison Wesley  
 - Loze-Dion  
 - IEEE Computer Society Press, Institute of Electrical and Electronics Engineers (IEEE)  
 - Maintenance & asset management Journal  

Government Experience:
Years   Agency   Role   Description
2007 to 2007   Taxation   Consultant   ERP Contract Support
2006 to 2006   Defense   Consultant   ERP Contract Support

Consulting Services:
Selected Consulting Examples:
  • Currently RONA, the largest hardware supplier in Canada:- ERP Contract Support- IT SOX Process conformance- R&D for tax reduction- helps define and deploy SQA processes
  • Currently Lixar, a software development company in Ottawa:- IT process improvement-R&D for tax reduction
  • Currently for Freescale USA:- Software Maintenance improvement
  • Previously for Gov of Canada:- ERP Contract support
  • Previously for Gov of Quebec-ERP Contract Support
Click the green button above to contact Expert for a free initial screening call regarding your expert consulting needs.  Expert is available for consulting to corporate, legal and government clients.  Remember, your initial screening call to speak with Expert is free.

Expert Witness:
Expert Witness Experience Summary:
Supports customers before ERP/Large Software Acquisition contracts are signed.
Recent Litigation Client Requests:
  • Expert for consulting on Technical for patent infringement case.
  • Expert for consulting on C Software.
Click the green button above to contact Expert for a free initial screening call regarding expert testimony, litigation consulting and support, forensic services, or any related expert witness services.  A few litigation needs include product liability, personal injury, economic loss, intellectual property (patent, trademark, trade secret, copyright), and insurance matters.  Remember, your initial screening call to speak with Expert is free.

International Experience:
Years   Country / Region   Summary
1998 to 2003   Bahrain, Manama   Consultant for Bahrain Telephone Company - Front Office Manager - IT Quality Manager
1992 to 1992   Uruguay, Montevideo   Consultant for Bell Canada in IT: - Sales presentations to ANTEL - Software Development Project manager
1991 to 1991   Morocco, Casablanca   Consultant for Bell Canada in IT: - Sales presentation to T&T - Software development Project Manager

Language Skills:
Foreign Language   Description
French   Langue Maternelle

Market Research:
This is one of his research fields. Also conducts consulting in Quebec currently in this field.

Click the green button above to contact Expert for a free initial screening call regarding your marketing research, industry research, and company research needs.  For research needs involving multiple experts or secondary research, a Research Director can be assigned to coordinate the work into a custom report for you as a potentially quicker and more cost effective alternative to doing this work yourself or hiring a boutique consultancy.  Remember, your initial screening call to speak with Expert is free.

Additional Skills and Services:

Teaches a two day seminar on ERP/Large Software contract clauses and negotiation.

Other Skills and Services

IT process Improvement & R&D tax rebate for Canadian company


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