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 Expert  724782

Expert in Industrial Machine Installation and Maintenance

Available for your Consulting and Expert Witness Needs

Education Work History Career Accomplishments Consulting Services Expert Witness Market Research

Summary of Expertise:

Listed with other top experts in: 

Expert is an entrepreneur and does really enjoy innovation, high technologies and creative solutions that help to improve services and performances within the industry fields. He is highly involved in knowledge-intensive services markets and he is the president of the AFSM France (Association For Service Management) as far as a board member of the European CFSMI (Confederation For Service Management International).

Expert is the co-founder of a European after-sales service, customer support and field service management network dedicated to industrial machine manufacturers. The company allows manufacturers to offer a high quality Customer Service in Europe. One motto: Let's get closer from your customers ! As a manufacturer of machine or equipment, one's needs to focus on its innovation and marketing strategy. As a service company, they focus on services strategy and manages any of the technical assistance requirements: installation, commissioning, training, maintenance, repairs, troubleshooting 24/7, overhaul, spare parts management... With several agencies spread all over France, Belgium, the United Kingdom, the Netherlands, Spain... Expert's company can manage any installation and maintenance operations with a high quality of service expectations. The organization is flexible and can be adapted to any specific requirements. The company also develops some high technology solutions to support field services such as real time video assistance, process validation tools and web-based feedback data access.

Expert acts also as a consultant for companies who are looking to improve their Customer Service and to transform it into a Profit Center.


industrial machinery


machine installation


machinery maintenance


service marketing

Show Secondary and Basic Areas of Expertise

Year   Degree   Subject   Institution  
1991   DTA Export Management   Business, Management, Export   University of St Etienne, France  
1990   BTS Technico-Commercial   Technologies, Business, Marketing   Lycee La Matiniere Terreaux, France  

Work History:
Years   Employer   Title   Responsibilities

2004 to




Business Development Manager


Export business manager, he is in charge of the partnership contract management and marketing.

2000 to 2002




Business Manager


He was in charge of the business development of 3D modeling services and OEM software integration all over the world.

1992 to 1998




Managing Director


He has founded this company, importing high technology electronics products and services, from North America and Europe.

Career Accomplishments:

He is an AFIM member and a CFCGB member.

Professional Appointments

He is the board president and company founder.


NOVACITE label, MIPE D'OR laureate.

Consulting Services:
Selected Consulting Examples:
  • How to enhance and to optimize the after-sales service or the customer service of many industrial machine or equipment manufacturers.
Click the green button above to contact Expert for a free initial screening call regarding your expert consulting needs.  Expert is available for consulting to corporate, legal and government clients.  Remember, your initial screening call to speak with Expert is free.

Expert Witness:
Click the green button above to contact Expert for a free initial screening call regarding expert testimony, litigation consulting and support, forensic services, or any related expert witness services.  A few litigation needs include product liability, personal injury, economic loss, intellectual property (patent, trademark, trade secret, copyright), and insurance matters.  Remember, your initial screening call to speak with Expert is free.

International Experience:
Years   Country / Region   Summary
1991 to 1992   United Kingdom   He is a technical and business project manager for a British company.

Language Skills:
Foreign Language   Description
English   He is using English language on a daily basis.
German   He is starting to learn this language.

Market Research:
Building team to operate day to day maintenance all over Europe.

Click the green button above to contact Expert for a free initial screening call regarding your marketing research, industry research, and company research needs.  For research needs involving multiple experts or secondary research, a Research Director can be assigned to coordinate the work into a custom report for you as a potentially quicker and more cost effective alternative to doing this work yourself or hiring a boutique consultancy.  Remember, your initial screening call to speak with Expert is free.

Additional Skills and Services:
Supplier and Vendor Location and Selection

Industrial machine manufacturer partnerships (packaging, food, beverage, wastes, water, medical, pharmaceutical, chemical, automotive...).

Other Skills and Services

He is an expert in industrial maintenance consultancy and after-sales service enhancement and high technology and service consultancy.


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