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 Expert  725332

Expert in Legacy Application Support: Manage, Measure, Improve Using ITIL V3 Service Management Life Cycle


Available for your Consulting and Expert Witness Needs

Pennsylvania (PA)
USA
Education Work History Career AccomplishmentsPublicationsConsulting Services Expert Witness Market Research

Summary of Expertise:

Listed with other top experts in: 

Expert spent 10 years as Director of MIS for the Revlon Health Care, Pharmaceutical Division and managed all IT activities for 5 companies within the division. Major accomplishments were designing and implementing complex pharmaceutical order processing/distribution system and integrating it with full MRP System: Forecasting, Master Scheduling, BOM, Purchasing, Order entry, Inventory control (lot level with tracking), Shop Floor Control and Product Costing.
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assembly

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bill of materials

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biomedical product development

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electronic data interchange format

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bulk pharmaceutical chemical manufacturing

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inventory

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innovation

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computer-assisted ordering

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inventory control

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inventory control system

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just-in-time inventory

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inventory management

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lot tracing

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manufacturing

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manufacturing control

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manufacturing lead time

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manufacturing resource planning

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manufacturing systems analysis

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materials control

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performance

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pharmaceutical capsule

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production control

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tablet manufacturing

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legacy application support


Show Secondary and Basic Areas of Expertise
Localities:
Expert may consult nationally and internationally, and is also local to the following cities: Philadelphia, Pennsylvania;  Allentown, Pennsylvania;  Reading, Pennsylvania;  Bethlehem, Pennsylvania;  Lancaster, Pennsylvania;  Baltimore, Maryland;  Frederick, Maryland;  Gaithersburg, Maryland;  Wilmington, Delaware;  and Alexandria, Virginia.

Education:
Year   Degree   Subject   Institution   Honors
1970   AS   Computer Science   SO Nev Technical Institute   Certification Rating of Outstanding (2/48)

Work History:
Years   Employer   Department   Title   Responsibilities

1988 to 2008

 

Computer Aid Inc

 

Product Development

 

Director

 

With more than 38 years of IT experience, Expert is responsible for the product development of CAI's Legacy Application Support service offerings (Managed Maintenance and Tracer). Most of Expert's IT career had been spent as a senior executive in large IT organizations with a particular focus on process re-engineering, process management and managing by metrics.

Most recently, Expert was published in the February 26th, 2007 issue of Computerworld. His article, 25 Time-Tested Truths About IT Support generated response from Computerworld readers around the world. Expert also authored eighteen process guides and training manuals on all aspects of “Out-sourcing Application Support,” i.e. Environment Assessment, Transition, Work Flow Processing, Operations Management, Transition, and Quality Assurance. Expert and his team insure that CAI's Legacy Application Support processes are compliant with both CMMI Level 4 and the ITIL V3Service Management Lifecycle.

Expert is the principal architect of CAI's process management, event tracking, and resource management tool, “Tracer.” This software tool works in conjunction with CAI's Legacy Application Support service… insuring process compliance within the support team. The “Tracer” tool tracks, measures and reports on work, time distribution and service level performance (SLA).

Expert built CAI's Production Support & Training department. This department is responsible for all CAI's printed collateral as well as developing class room and multimedia training for CAI's Legacy Application Support service. CAI's Production Support & Training department is also responsible for delivering, tracking and improving all corporate training programs.

1977 to 1987

 

Revlon

 

Health Care group

 

Director MIS, Pharmaceutical Division

 

Expert spent 10 years as Director of MIS for the Revlon Health Care, Pharmaceutical Division and managed all IT activities for 5 companies within the division. Major accomplishments were designing and implementing complex pharmaceutical order processing/distribution system and integrating it with full MRP System: Forecasting, Master Scheduling, BOM, Purchasing, Order entry, Inventory control (lot level with tracking), Shop Floor Control and Product Costing.


Career Accomplishments:
Awards/Recognition

United States Marine Corps

Air Medal: Awarded by president of the United States for meritorious achievement in aerial combat as designated UH1-E Door Gunner Combat Action Ribbon 2 combat tours in Vietnam Navy Presidential Unit Citation 1st award Navy Presidential Unit Citation 2nd award Navy Presidential Unit Citation 3rd award Navy Presidential Unit Citation 4th award Navy Meritorious Unit Commendation 1st award Navy Meritorious Unit Commendation 2nd award Marine Corps Good Conduct Medal American Defense Service Medal Vietnam Service Medal 1st award Vietnam Service Medal 2nd award Vietnam Service Medal 3rd award

Combat Air Crew Insignia (w 3/stars) Vietnam Service Medal 4th award Vietnam Gallantry Cross Unit Citation Republic of Vietnam Campaign Medal


Publications:
Publications and Patents Summary

Most recently, Expert was published in the February 26th, 2007 issue of Computerworld. His article generated response from Computerworld readers around the world.

Selected Publications and Publishers  
 - Computer World  
 - CSI - Computer Society of India  

Consulting Services:
Selected Consulting Examples:
  • 18 Years with Computer Aid Inc. both as a consultant for improving productivity and service performance in Legacy Application Support. Clients: Du Pont, TYCO, Royal Caribbean Cruise LinesAuthored eighteen process guides and training manuals on all aspects of “Out-sourcing Application Support,” i.e. Environment Assessment, Transition, Work Flow Processing, Operations Management, Transition, and Quality Assurance. Responsible for ensuring that CAI's Legacy Application Support processes are compliant with both CMMI Level 4 and the ITIL V3Service Management Lifecycle.
Click the green button above to contact Expert for a free initial screening call regarding your expert consulting needs.  Expert is available for consulting to corporate, legal and government clients.  Remember, your initial screening call to speak with Expert is free.

Expert Witness:
Recent Litigation Client Requests:
  • Expert for consulting on Inventory discrepancies.
  • Expert in chlorine tablet manufacturing for consulting on chlorine tablet manufacturing by rotary press.
Click the green button above to contact Expert for a free initial screening call regarding expert testimony, litigation consulting and support, forensic services, or any related expert witness services.  A few litigation needs include product liability, personal injury, economic loss, intellectual property (patent, trademark, trade secret, copyright), and insurance matters.  Remember, your initial screening call to speak with Expert is free.

International Experience:
Years   Country / Region   Summary
2002 to 2006   UK and Europe   Chief Technology Officer CAI Europe Operations

Language Skills:
Foreign Language   Description
Spanish   Medium
Japanese   Low

Market Research:
World leader in productivity and cost reduction in Legacy Application Support

Click the green button above to contact Expert for a free initial screening call regarding your marketing research, industry research, and company research needs.  For research needs involving multiple experts or secondary research, a Research Director can be assigned to coordinate the work into a custom report for you as a potentially quicker and more cost effective alternative to doing this work yourself or hiring a boutique consultancy.  Remember, your initial screening call to speak with Expert is free.

Additional Skills and Services:
Training/Seminars

Develop and Deliver, around the world.

Other Skills and Services

United States Marine Corp: Innovate, Adapt and Overcome - Accomplish the mission!


 

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