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 Expert  726298

Expert in Project Coordination, Project Management, Web Production Engineering, Customer Service

Available for your Consulting and Expert Witness Needs

Washington (WA)
Education Work History Consulting Services Expert Witness Market Research

Summary of Expertise:

Listed with other top experts in: 

* She has over 10 years of experience in document imaging, document management, document management software, document management systems, electronic documents, electronic document management systems, text databases, database searching, text retrieval, search engine, knowledge management, OCR, information management and document scanning (TWAIN, ISIS, and push scanning technologies).

* She has consulted many companies through successfully on document imaging solutions, electronic filing solutions.

* She has successfully managed implementation projects for hundreds of clients' document management and electronic filing solutions while insuring goals of each client are met.


document imaging


computer network


computer-aided design and manufacturing software


document management


electronic document




information content


information storage


information technology




optical imaging system


product information management


document scanning


document management software


document management system


electronic document management system


image processing software


information management


knowledge management


information storage and retrieval


information technology management

* She has over 10 years of experience in customer relations management database administration to track communication details with each customer account, area of support for time spent, report on areas of support issues, request for changes in products, new customer implementation progress, customer satisfaction and trends of goals driving customer purchase needs.

* She has 6 years of success and experience in supporting very technical customers, partners, resellers, internal software developers, external software developers, and database developers.


customer relationship management


database searching


customer management system

* She successfully managed software development projects for interactive television solutions. This involved working with software engineers of many different disciplines and tracking cross-departmental deliverables. Her work empowered our teams to deliver projects on time and with high motivation.

* She managed several strategic client web development projects that directly resulted in increased the company's revenue. She successfully managed several small cross-functional projects where she was able to work with many different teams while insuring successful and on-time launches of every project.


project management




management decision-making

* She has managed browser based development projects for administrative tools as well as external tools to be used by cable television customer service representatives.


* She has over 15 years of experience supporting and managing client/server software development and end-user training at delivery.

client/server computing

* She has over 10 years experience with Boolean search and fuzzy search solutions.

search engine

* She has managed software development projects involving relational database requirements as well as flat/text database requirements.

client/server database access software


text retrieval

* She has managed software development projects involving relational database requirements as well as flat/text database requirements.

text database

* She has over 15 years experience with Microsoft Windows software. For examples: Office (Access, Excel, Outlook, PowerPoint, and Word) Project, and Visio.

Microsoft Windows software

* She has 3 years hands-on experience with HTML, XML, and ASP.

hypertext markup language

Show Secondary and Basic Areas of Expertise
Expert may consult nationally and internationally, and is also local to the following cities: Seattle, Washington;  Tacoma, Washington;  Bellevue, Washington;  Everett, Washington;  Federal Way, Washington;  Kent, Washington;  Yakima, Washington;  Bellingham, Washington;  Lakewood, Washington;  and Renton, Washington.

Year   Degree   Subject   Institution  
1986   High School Diploma   High School   Aptos High School  
2001   Certificate   Software Project Management   Bellevue Community College  
1998   Certificate   Java Software Development   Silicon University  
1997   Certificate   HTML, XML, JavaScript   UCSC Extension  

Work History:
Years   Employer   Department   Title   Responsibilities

2003 to




Support Services




• Managed several implementation projects for electronic filing solutions. This includes scheduling, evaluating each customer's needs, network environment, documenting statement of work documents for each customer site, and verifying follow-ups are complete. My work provides results with customers meeting or exceeding their business goals.

• Provided in-depth sales team support with technical responses for request for proposals, quotes, evaluating technical and business needs, managing test evaluations with strategic accounts, and proof of concept projects.

• Implemented and managed a centralized contact management database and knowledge base for support and sales within the company.

• Nurtured our support staff on all aspects of customer support (account management, technical support, issue escalations, and resolutions).

• Edited our public website, and managed access to reseller product pricing, sales tools, and marketing materials.

2001 to 2003


Digeo, Inc.


Protal Engineering


Project Manager


• Communicated with multiple departments to understand project cross-departmental dependencies, requirements and deliverables.

• Reviewed technical requirement documents and consulted with engineering leads to make sure the requirements could be met within the time expected to complete with available resources.

• Managed the schedule of work on projects to insure milestones and target dates were met.

• Tracked issues affecting projects to insure proper escalations for productive resolutions on such issues.

• Documented processes to insure steps were completed in order for projects to progress smoothly.

1998 to 2001


CommTouch, Inc.


Production Engineering


Strategic Production Engineer


• Insured that high profile strategic customers were successful in launching their web sites with CommTouch's customized email, calendar, SMS, and WAP services, including consulting on graphic design and using a set of integration APIs.

• Supported external developers on integrating their web sites

• Insured that the deployment of new site launches re-launches for content changes and service enhancement launches.

• Reviewed and verified database synchronization issues, unified registration code from customers using CommTouch APIs, bug reporting and replications/verification of issues when they came up.

• Frequently managed up to 34 different customers with multiple sites, launch dates and deadlines while insuring successful production site launches, resulting in increased revenue.

Consulting Services:
Recent Client Requests:
  • OCR expert for consulting on Auto Indexing.
Click the green button above to contact Expert for a free initial screening call regarding your expert consulting needs.  Expert is available for consulting to corporate, legal and government clients.  Remember, your initial screening call to speak with Expert is free.

Expert Witness:
Click the green button above to contact Expert for a free initial screening call regarding expert testimony, litigation consulting and support, forensic services, or any related expert witness services.  A few litigation needs include product liability, personal injury, economic loss, intellectual property (patent, trademark, trade secret, copyright), and insurance matters.  Remember, your initial screening call to speak with Expert is free.

Market Research:
I have extensive experience in document management and electronic filing solutions, specifically in the following areas: - customer service - implementation project management - staff management - reseller training

I have hands-on experience in software project management/coordination: - web development - data integration - iTV development -

Click the green button above to contact Expert for a free initial screening call regarding your marketing research, industry research, and company research needs.  For research needs involving multiple experts or secondary research, a Research Director can be assigned to coordinate the work into a custom report for you as a potentially quicker and more cost effective alternative to doing this work yourself or hiring a boutique consultancy.  Remember, your initial screening call to speak with Expert is free.

Additional Skills and Services:

Customer enterprise electronic filing solutions implementation - I trained end-users, IT professionals, resellers, and internal company support staff on not only how to train on these solutions, but also how they sell and support these solutions.

Other Skills and Services

• CRM Administration • Technical Specifications Development • Return on Investment Analysis • Change Management • Fuzzy Search Logic • Implementation Project Planning • Team & Project Leadership • Electronic Filing Solutions • Software Development Project Management


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