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 Expert  727764

Expert in Telecommunication, Communication, IT, Network, Customer Service, Project Management


Available for your Consulting and Expert Witness Needs

Bavaria
Germany
Education Work History Career Accomplishments Consulting Services Expert Witness Market Research

Summary of Expertise:

Listed with other top experts in: 

Expert is experienced working within the technical department of Telecommunication Companies and IT Companies. Due to her expertise, she took over training for all new employees. Since 2005 she is a Consultant for Customer Service, Field Service, Product Roll-out, Project Management with Customers: BT, Kabel Deutschland, EZB/ECB
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911 liability

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911 training

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Automatic Call Distributor

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bandwidth compression

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broadband

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broadband integrated services digital network

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cable television system

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call center operation development

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carrier communication

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carrier signal

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carrier signal design

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circuit switching method

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communication

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communication service organization

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communications port

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compliance testing

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computer communication

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computer room security

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contract negotiation

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crisis communication

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emergency communication

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hazard communication

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international telecommunication

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long distance communication

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organizational communication

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public speaking

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telecommunication disaster

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telecommunication regulation

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telecommunication standard

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telecommunications disaster avoidance

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telecommunications management

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telecommunications outside plant engineering

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telecommunications regulation process

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telecommunications regulatory compliance

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telecommunications-related management training

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telecommunications-related technical training

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Virtual Telecommunications Access Method

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voice communication

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802.11x

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911

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automatic call distribution


Show Secondary and Basic Areas of Expertise

Education:
Year   Degree   Subject   Institution  
1988   College   Universal   Private-Kant-Schule  
1989   Business School   Business Structures   Rackow - Schule - 1 year Business School  

Work History:
Years   Employer   Department   Title   Responsibilities

2006 to

 

(Undisclosed)

 

Consulting

 

Partner

 

She is responsible for all premium customers needing management consulting for Customer Service, Project Roll-out, Project Management & Training employees

2008 to 2008

 

European Central Bank for BT Germany GmbH

 

Technical Documentation

 

Management Consultant

 

She has been responsible for the technical Project and Network documentation.

2006 to 2009

 

Thomson Reuters for BT Germany GmbH

 

Global Services

 

Management Conultant - Project Management

 

She has been responsible for Project Management, Project Roll-out, Hardware co-ordination and installation and Customer Communication.

2006 to 2006

 

BT Germany GmbH

 

Resource Management

 

Management Consultant

 

She optimized Process Management and Project Management BT wide. She was responsible for setting up training documents and training for the optimized processes.

2006 to 2006

 

European Central Bank for BT Germany GmbH

 

Global Services

 

Project Management Consultant

 

She has been responsible to optimize processes for the customer communication and project aprovals.

2005 to 2006

 

BT Germany GmbH

 

Technical Field Support

 

Management Consultant

 

She reorganized Technical Field Support, optimize Processes, set up Customer Communication, set up Ticket System and Time Scheduler.

2004 to 2004

 

BT Germany GmbH

 

Technical Support Centre

 

Management Consultant

 

She optimized processes for Customer Communication, optimized Ticketsystems and trouble shooting.

2007 to 2007

 

Kabel Deutschland GmbH

 

Customer Service

 

Management Consulting

 

She optimized Process Management, Time Scheduling, System Usage. She set up Best Practice and training for the employees for Customer Communication and Trouble Shooting and Time Scheduling and System Usage.


Career Accomplishments:
Associations/Societies

ITU, AKNN, IEC


Government Experience:
Years   Agency   Role   Description
1998 to 2001   Bundesnetzagentur - Telekommunikation   Regulatory Manager   She was Single Point of Contact for the German Regulartory Agency

Consulting Services:
Selected Consulting Examples:
  • She had to set up the technical documentation for all the technical components from BT at ECB, Set up the document structure and optimize porcesses for the installation of new components, customer communication, customer approval processes and change management.
  • She set up the Best Practice for Customer Service, Customer Contact and Customer Communication.
  • She relaxed the situation in several departments caused by missing communication between management and employees and motivated the employees.
  • She re-organized the Field Support. Time Management and Engineer Booking had to get set up and trained. She implemented a ticket System to account for all the engineers' time.
  • She took over Project Management with a Premium Customer and set up the workflows for Product Roll-out and optimized the processes, workflows and tools. Took over Customer Communication to optimize the customers data entry and to have the best delivery quality for third parties and delivery times.
Click the green button above to contact Expert for a free initial screening call regarding your expert consulting needs.  Expert is available for consulting to corporate, legal and government clients.  Remember, your initial screening call to speak with Expert is free.

Expert Witness:
Expert Witness Experience Summary:
Technical possibilities within the new telecommunication market for the Police. Still responsible for all questions regarding STAR Telecom Germany.
Recent Litigation Client Requests:
  • Telecommunications systems expert witness for consulting on mobiel phone and calling card issues.
Click the green button above to contact Expert for a free initial screening call regarding expert testimony, litigation consulting and support, forensic services, or any related expert witness services.  A few litigation needs include product liability, personal injury, economic loss, intellectual property (patent, trademark, trade secret, copyright), and insurance matters.  Remember, your initial screening call to speak with Expert is free.

International Experience:
Years   Country / Region   Summary
1989 to   Germany   Expert is working in Germany since 1989. Her career started 1989 with Tandem Computers as receptionist, where she learned every need of huge Companies to be kept operational.
1998 to 2001   UK   She was responsible for the UK Support and Regulatory Affairs.
2001 to 2001   Norway   She was responsible for the UK Support and Regulatory Affairs. Discussing Security issues, designs and possibilities for customers, for the now so called Cloud Computing
1998 to   Europe...   She is working for multi-national companies to ensure high quality standards all over the world within Project Management, Process Management, Customer Services and Customer Communication.

Language Skills:
Foreign Language   Description
German   German is her native language.
English   She grew up speaking English and is highly proficient.

Market Research:
Working for Telecommunication Companies for more than 10 years now and keeping close to all new technologies.

Click the green button above to contact Expert for a free initial screening call regarding your marketing research, industry research, and company research needs.  For research needs involving multiple experts or secondary research, a Research Director can be assigned to coordinate the work into a custom report for you as a potentially quicker and more cost effective alternative to doing this work yourself or hiring a boutique consultancy.  Remember, your initial screening call to speak with Expert is free.

Additional Skills and Services:
Training/Seminars

Training for Technical Engineers: Time Management; Training for Technical Engineers: Customer Communication; Training for Technical Engineers: Trouble shooting and Ticketing; Training for Technical Engineers: Work space and equipment management; Training for Technical Engineers: Quality Management; Training for Resorce Management: Easy booking for Project Management; Training for Project Managers: Project Management Processes; Training for Managers/Team Leaders and Customer Service Clerks: Customer Communication; Traininng for Managers/Team Leaders and other employees: Time Scheduling; Training for HR and Senior Managers: De- escalating workplace bullying/harassment; Training for HR, Senior Managers and Managers/Team Leaders: Art of social and business intercourse; Training for Senior Managers and Managers/Team Leaders: Communicate, lead and motivation.

Supplier and Vendor Location and Selection

Supplier location and ordering for Leased Lines, Points of Interconnect and Points of Presence.

Other Skills and Services

Process Management, Project Management, Time Management, Least Cost Routing, Quality Routing, MPLS, ISDN, Customer Service Management, Document handling, Network Security.


 

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