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 Expert  728008

Expert in Training, Conflict Resolution, Diversity

Available for your Consulting and Expert Witness Needs

United Kingdom
Education Work History Career Accomplishments Consulting Services Expert Witness Market Research

Summary of Expertise:

Listed with other top experts in: 

Expert, BSc (Hons) Psych, Dip PM, Chartered FCIPD has worked in Personnel, Training, and Safety, for over 20 years. He holds a Statement of Competence in Occupational Testing at Level A from the British Psychological Society and is certified at Level B (Intermediate). He is a qualified Internal Assessor / Auditor for Investors in People; has attended the NHS Conflict Resolution Syllabus Familiarisation Workshop; and is qualified to deliver the AQR Mental Toughness Development Programme and apply the Integrated Leadership Profile.

Expert specialises in diversity, team working, trainer training, conflict resolution, management and interpersonal skills development. He also conducts HR consultancy, skills audits, Mental Toughness assessments and development programmes, and offers individual coaching and support. He has worked across the public, private, and voluntary sectors since 1985 throughout the UK.

His career has so far covered a multi-national private sector organisation, as well as County, District, and Unitary local authorities. He has supported managers and individuals at all levels in organisations ranging in size from 2 to 25,000 employees.

Expert has led regional networks and strategic partnerships, working with TUC, TEC and LSC, and has published materials on diversity and management. He is an active member of the Chartered Institute of Personnel and Development and has led both his local branch and the regional liaison group. He lectures part-time at Teesside University Business School, where he is an Associate of the Centre for Leadership and Organisational Change and the Centre for Public Services Management. He is an external examiner (HRM) for the University of Wales (Newport), sits as a non-executive member of the Area Selection Panel for the North East Prison Service and in 2006 and 2007 was a judge for the North East Equality Awards.

Expert has spoken at conferences at regional and national level on a range of subjects including quality in service provision, violence management, dignity at work, and influencing skills. He has provided external scrutiny to a local authority racial harassment investigation, advised the private sector on the development of sales strategy in the light of DDA, and spoke to an invited audience at the Independent Living Exhibition at Wembley on the impact of disability legislation.

At Hartlepool Borough Council, he had responsibility for Training and Equality for over 4500 employees, senior management and Councillors. Expert established the function from scratch and led the council's Investors in People programme. He set up nationally recognised management qualifications at Foundation Degree, Certificate, Diploma, and Masters level, developed and delivered an internal management skills programme.

Expert developed and updated corporate policies, (e.g. violence, employee support, and performance appraisal), and worked with senior teams on management development programmes and team building activities, as well as helping departments to develop and launch major change programmes. Corporately, he was involved in performance management, quality assurance, and evaluation activities including best value, comprehensive performance assessment, and the Racial Equality Scheme.

Expert now has his own business, working as a personnel and training consultant nationally in the public, private, and voluntary sectors; specialising in diversity, team working, train the trainer, conflict resolution, management, and interpersonal skills development. He also works as an associate for local and national training organisations (including CIPD – In-Company Solutions), conducts assessment centres, skills audits, social research, and offers coaching, advice and guidance.


employee training


in-house training


management training



Show Secondary and Basic Areas of Expertise

Year   Degree   Subject   Institution   Honors
1990   DipPM   Diploma in Personnel Management   Teesside Polytechnic  
1984   BSc (Hons)   Psychology   Newcastle Polytechnic   2:2

Work History:
Years   Employer   Department   Title   Responsibilities

2004 to 2010


Teesside University


Teesside Business School


Lecturer and Dissertation Supervisor


1989 to 2003


Hartlepool Borough Council


Personnel and Training


Training, Development and Equality Officer


A member of the senior management team, responsible to Chief Personnel Services Officer for:- HR policy development, implementation, and interpretation; management of Training & Equality Section; deputising for Chief Personnel & Information Systems Officer; budgetary control; service planning / performance management; corporate training policy, procedures, and plans; analysis, design, delivery, and evaluation of training; advice and consultancy to departments; mentoring; recruitment and selection, psychometric testing and assessment centres; workforce auditing; equality strategy, policy, and monitoring; reporting to board; representing the council locally, and regionally; Investors in People.

1988 to 1989


Langbaurgh-on-Tees Borough Council


Personnel and Training


Assistant Training Officer


Recruitment; assessment centres; identifying training needs; design and delivery of member / officer training programmes; internal consultancy; co-ordinator of council-wide customer service / service delivery improvement programme (Reporting to Chief Executive).

1985 to 1988


Pathfinder Y.T.S



Training Instructor / Placements Supervisor / Placements Officer


Responsible to Scheme Manager for:- Supervision of 110 trainees and 2 staff; staff and employer training and advice; preparation / arrangement of all placements; recruitment, interviewing, induction, assessment, training, monitoring, counselling, and discipline of trainees; development of competence objectives for entire scheme.

1984 to 1985


Gates Hydraulics Ltd




Personnel and Safety Officer


Recruitment; induction; staff and EITB apprentice training; personnel / salaries administration; aspects of industrial relations and welfare; monitoring and improving company safety standards; accident investigation; participation in Plant Consultative Committee and annual pay negotiations; involvement with communications strategies (team briefing and company magazine).

Career Accomplishments:

Expert is a member of the following organisations: Chartered Fellow of the Chartered Institute of Personnel and Development Fellow of the Institute of Training and Occupational Learning Member of the Institute of Leadership& Management Graduate Member of the British Psychological Society Affiliate of the Institute for Learning


Expert holds a Statement of Competence in Occupational Testing at level A from the British Psychological Society and is certified at Level B (Intermediate). He is a qualified Internal Assessor / Auditor for Investors in People; has attended the NHS Conflict Resolution Syllabus Familiarisation Workshop; and is qualified to deliver the AQR Mental Toughness Development Programme and apply the Integrated Leadership Profile.

Professional Appointments

Expert is a: Member: Centre for Leadership & Org. Change - since 2002 Member: Centre for Public Governance – since 2002 Part-time lecturer (UG, PG, + corporate programmes) since 2004 Post Graduate Dissertation Supervisor – since 2004 PG Dissertation Co-ordinator 2008 – 09

He is an approved consultant/trainer for the CIPD In-Company Solutions, the commercial trading arm of his professional body and is an external examiner (HRM) for the University of Wales (Newport).

He is a non-executive member N.E. Prison Service Area Succession Planning Committee

Consulting Services:
Selected Consulting Examples:
  • Construction Services Company – Influencing Skills TrainingProblem:Technical and professional staff talked to clients at project meetings about technical matters, presenting the service as a commodity instead of adding value and influencing the client to see the company as a business partner.Approach:Participative workshops targeted at employees on influencing skills at a variety of sites nationallyStrategy:A programme of participative workshops was developed and delivered using their real world problems and developed with group direction.Success:The workshops were well received by all participants. A better understanding of client's perspective, concerns and mental process was achieved. Confidence at strengthening the relationship was increased.
  • Fine Chemical Company – Change Leadership TrainingProblem:Following redundancies, managers were faced with the challenge of fewer people needing to do more and different activities in a high risk environment.Approach:A two part facilitated process of workshopsStrategy:A position audit was carried out to help inform an action plan and to provide managers with a clear understanding and plan for managing into the futureSuccess:The events cemented the team ethos and the action plans were developed and agreed on completion of the position audit.
  • Local PCT – GP Tender EvaluationProblem:There were a large number of tenders to evaluate for the provision of GP surgeries across 4 PCT areas and limited expertise in-house so further expertise requested from Pet&rApproach:Necessity to undertake role of tender evaluation panel member in respect of PQQ vetting and tender evaluation.Strategy:Evaluated PQQ's and tender documents to PCT pre-defined procedure and scoring system.Success:30 submissions reviewed and feedback given to PCT co-ordinator.
  • Local Authority – Equality and Diversity TrainingProblem:The authority needed to ensure all staff knew their rights and responsibilities, what the council was doing and what they could contribute in equality and diversity.Approach:Mixed workshops targeted at employees and managers separately were deemed most appropriate.Strategy:A programme combining questionnaires, case studies, scenarios, presentations and group discussions was developed.Success:Successful inspection by external auditors, reported changes in culture and behaviour.Lots of people said it was of value at the time with very positive feedback sheets.
  • Independent NVQ Training Provider – Director DevelopmentProblem:The managing director knew they needed to change to cope with forthcoming issues for the organisation but did not know where or how.Approach:One to one coaching was deemed the most appropriate method of achieving positive outcomes.Strategy:There was a broad plan of what to cover which was flexible to follow the clients thought processes. A review process was built in.Success:The client identified where he wanted to and needed to go in the future and had a much clearer picture of the present and future situation. He was also able to express himself more clearly about it.
Click the green button above to contact Expert for a free initial screening call regarding your expert consulting needs.  Expert is available for consulting to corporate, legal and government clients.  Remember, your initial screening call to speak with Expert is free.

Expert Witness:
Expert Witness Experience Summary:
Expert has supported clients in employment tribunal cases assessing evidence and writing reports resulting in successes for his clients.
Click the green button above to contact Expert for a free initial screening call regarding expert testimony, litigation consulting and support, forensic services, or any related expert witness services.  A few litigation needs include product liability, personal injury, economic loss, intellectual property (patent, trademark, trade secret, copyright), and insurance matters.  Remember, your initial screening call to speak with Expert is free.

Market Research:
Expert has worked extensively within local government as an employee and as a freelance trainer. he has also worked with people in chemical and process industries asw well as health trusts and the voluntary sector.

Click the green button above to contact Expert for a free initial screening call regarding your marketing research, industry research, and company research needs.  For research needs involving multiple experts or secondary research, a Research Director can be assigned to coordinate the work into a custom report for you as a potentially quicker and more cost effective alternative to doing this work yourself or hiring a boutique consultancy.  Remember, your initial screening call to speak with Expert is free.

Additional Skills and Services:

Expert now runs Pet&r a HR and training consultancy specialising in designing and delivering bespoke, in-house training solutions on a variety of topics including team building, conflict resolution, management development, equality and diversity, mental toughness, presentation skills and interpersonal skills

Other Skills and Services

Expert is experienced in recruitment at all levels from Modern Apprentices to Chief Executives. He can develop recruitment documentation that attract the right candidates, make it easy to shortlist, and formulate critical questions.

Expert holds a Statement of Competence in Occupational Testing at Level A from the British Psychological Society and is certified at Level B (intermediate). He is qualified to administer the MTQ 48 Mental Toughness Assessment Tool and is licensed to use the full range of occupational testing products from one of the UK's leading suppliers, testing a wide range of abilities including software, call centre, office, clerical, computer literacy, and accounting skills.

Expert can also deliver Institute of Leadership & Management accredited courses in First Line Management, Coaching in the workplace and Team Leading.


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