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 Expert  728405

Expert in Business Coaching For Healthcare, Service, Retail, Hospitality and Professional Services Companies


Available for your Consulting and Expert Witness Needs

Alabama (AL)
USA
Education Work History Career Accomplishments Consulting Services Expert Witness Market Research

Summary of Expertise:

Listed with other top experts in: 

Expert is a certified mediator adept at resolving intra and inter-organizational conflict. Taken greater than 50 organizations through strategic planning and/or refocusing processes resulting in clearer vision, greater buy-in to vision, elimination of crisis management and improvement in key metrics. Developed, owned and operated senior services company that grew in annual revenue at the rate of 35% per annum for 10 years. Owned/operated medical billing and physician consulting practice for five years that provided services to 19 clients and resulted in an average first year improvement in cash flow of 19% per practice. Through this company successfully brought together two internal medicine practices and eleven physicians into an integrated, highly functional single practice. Successfully developed effective teams in greater than a dozen organizations as key executive or as business coach/consultant using a structured approach to training. Developed comprehensive business evaluation tool that examines each of the critical success factors for businesses. This tool is used for annual “business check-ups” to identify and correct problems, keep organizations focused and sustain performance.Actively involved as the guiding executive or consultant in greater than a dozen successful organizational turnarounds of businesses that were struggling fiscally.

Fully knowledgeable of every component of healthcare system in U.S. to include acute hospitals, specialty hospitals, managed care, insurance industry, medical practices, ambulatory services, home health, hospice, nursing homes and skilled care, assisted living, senior housing and rehabilitation services. Guided the start-up of seven new businesses with each of the businesses still in operation today and fiscally sound. Developed a “Business Start-Up Package” for entrepreneurs wishing to start their own businesses. This package provides step by step assistance and helps the business owner avoid the traps that frequently cause new businesses to fail. Developed and implemented training materials/programs for improving customer service in businesses. Developed and currently maintain catalog of prototype business policies, procedures, forms, systems, processes, training manuals, contracts and other tools that can be easily modified to meet unique businesses needs. Owned and operated a restaurant that showed 65 consecutive months of profitability. Owned and operated multi-family housing and commercial properties for ten years. Provided business consulting on understanding business revenue cycles, supply chains, overhead expenses and other key organizational issues that impact cash flow. Assist businesses with improving their cash flow position based on this evaluation. Provided human resource consulting on recruiting, screening, hiring, employee discipline and termination, employee handbook development, workers compensation, unemployment compensation, wage/salary programs, benefit programs, employee incentive programs, job descriptions, performance evaluation programs and general human resource questions. Completed enumerable business plans, market feasibility studies, and financial projections for new programs, businesses and projects for marketing, funding and management purposes. Most recently completed a $70 Million project that obtained funding. Active participation with multiple social service and business association boards as member and chair with excellent understanding of fundraising and 501C3 management recognizing many opportunities for fiscal savings. Extensive experience in training and coaching organizations on building strong focused teams. Extensive experience in assisting small businesses with succession planning, time management and leadership training.

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alternative dispute resolution service

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billing service

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business

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business analysis

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business management

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business office service

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business operations

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business plan

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business strategy

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cash management

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change management

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conflict management

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convalescent care

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corporate strategic planning

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corporate turnaround

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cost control

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crisis management

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elder care

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employee benefit

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entrepreneurship

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family business

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finance

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financial management

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food service industry

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health care

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health care cost control

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health care finance

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health care industry

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health care management

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health care market research

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health care marketing

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health care regulation

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health care system

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health insurance

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home health care

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long term care

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market assessment

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medical facility

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medical practice guideline

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medical reimbursement

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business development

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palliative care

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practice

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preferred provider organization

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primary care

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restaurant

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restaurant hospitality

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service marketing

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small business

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social service

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strategic planning

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subacute care

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team building


Show Secondary and Basic Areas of Expertise
Localities:
Expert may consult nationally and internationally, and is also local to the following cities: Birmingham, Alabama;  Montgomery, Alabama;  Huntsville, Alabama;  Tuscaloosa, Alabama;  and Decatur, Alabama.

Education:
Year   Degree   Subject   Institution   Honors
1982   MBA   Finance   Georgia State University   Summa Cum Laude
1983   MHA   Health Administration   Georgia State University   Summa Cum Laude
1978   BS   Pre-Medicine   University of Georgia   Magna Cum Laude

Work History:
Years   Employer   Department   Title   Responsibilities

1999 to 2010

 

Mature Options, LLC

 

Senior Care Services

 

CEO/Principal

 

Total development and operational responsible for company that grew from zero to $15 Million in annual revenue before being sold in 2010.

2003 to 2010

 

Mature Options Business Coaching

 

Business Coaching/Consulting

 

CEO/Principal

 

Business coaching services delivered to small to medium size businesses in the health, medical, professional services, small retail, hospitality, and property management industries.

1999 to 2000

 

Noland Health Services

 

LTAC Division

 

Administrator

 

Administrator for Montgomery LTAC Hospital and for development of multiple LTAC hospitals throughout Alabama.

1997 to 1999

 

Vencor, Inc.

 


 

Executive Director

 

Responsible for market with two hospitals, five skilled nursing facilities, home care program, outpatient rehabilitation services, two assisted living facilities and seven outpatient clinics.

1996 to 1997

 

Southeast Healthcare Associates

 


 

Chief Operating Officer/Board Member

 

Total management responsibility for 60-physician, multi-site, multi-specialty practice in Savannah, Georgia, and along the South Carolina & Georgia coastal communities.

1994 to 1996

 

Vencor, Inc.

 

Vencor Hospital Oklahoma City

 

Administrator

 

Total operational and fiscal responsibility as CEO for 80-bed hospital.

1989 to 1994

 

Ramsay HealthCare

 

Corporate

 

Regional Vice President

 

Responsibility as corporate officer for nine hospitals in three states then became corporate officer responsible for outpatient clinics, physician practices and non-residential services throughout company's 23 hospital locations.


Career Accomplishments:
Associations/Societies

Previous: Federation of American Healthce Systems, Medical Group Management Association, Licensed Assisted Living Administrator in Alabama. Current: Shelby County Chamber of Commerce and Economic Development Group, Greater Birmingham Chamber of Commerce and Economic Development Group, Rotary International ACT Ministry Mentor

Licenses/Certifications

Certified Mediator, Certified Business Coach

Professional Appointments

Board Member and Chair for Asbury UMC Staff Parish Relations Committee, Board Member and Chair for Big Brothers and Big Sisters, Board Member and Chair for Alzheimer's Association, Board Member and Chair for Ombudsman Advisory Committee, Board member Assisted Living Association of Alabama

Awards/Recognition

Administrator of the Year for Community Psychiatric Centers-1987 (39 Hospitals), Administrator of the Year for Ramsay Healthcare-1990 (23 Hospitals)

Medical/Professional Internships

Healthcare Administrative-Erlanger Medical Center- 1983


Consulting Services:
Selected Consulting Examples:
  • Completed merger and full integration of two Inernal Medicine Practices with 11 physicians in Atlanta, GA resulting in annual bottom line improvement of over $1 Million.
  • Completed business plan, market feasibility study, and financial projections for comprehensive senior care housing and healthcare services project in Birmingham, AL that resulted in $65 Million in financing for the project.
  • Provided business coaching services to an architectural firm which guided them through a minority ownership conversion resulting in $15 Million in new minority contract business from local government.
  • Provided business coaching to assisted living facility owner involving restructuring of several contracts resulting in $250,000 in annual improvement in expenses.
  • Strategically refocused a hospital with a negative bottom line, built an effective management team and developed a capitated, integrated behavioral health system, all of which resulted in an annualized improvement of $2.9 Million.
Click the green button above to contact Expert for a free initial screening call regarding your expert consulting needs.  Expert is available for consulting to corporate, legal and government clients.  Remember, your initial screening call to speak with Expert is free.

Expert Witness:
Click the green button above to contact Expert for a free initial screening call regarding expert testimony, litigation consulting and support, forensic services, or any related expert witness services.  A few litigation needs include product liability, personal injury, economic loss, intellectual property (patent, trademark, trade secret, copyright), and insurance matters.  Remember, your initial screening call to speak with Expert is free.

Market Research:
Very strong and fully immersed in health/medical industry, hospitality industry, property management industry, professional services industries such as attorney, engineering, architectural, physician, dentist, veterinary, building contractor, and CPA, and small retail industry. Understands industry trends, revenue cycles, supply chain issues, customer service needs, cost analysis, profitability standards and can strategically focus.

Click the green button above to contact Expert for a free initial screening call regarding your marketing research, industry research, and company research needs.  For research needs involving multiple experts or secondary research, a Research Director can be assigned to coordinate the work into a custom report for you as a potentially quicker and more cost effective alternative to doing this work yourself or hiring a boutique consultancy.  Remember, your initial screening call to speak with Expert is free.

Additional Skills and Services:
Training/Seminars

Certified Mediator, Certified Business Coach, Multiple Small Business Evaluation and Management Tools and Corollary Training, Strategic Planning Training Programs, Comprehensive Business Asessment Tools, Cash Flow Improvement Training, Customer Service Improvement Training, Team Building Seminars and Training, Healthcare Continuum Training

Supplier and Vendor Location and Selection

Through own entrepreneurial efforts, expert's organization has a broad list of supllier and vendor contacts in the Alabama for the industry sectors they serve.

Other Skills and Services

Business plan development, strategic plan development, full human resource assistance, marekting plan development and implementation, customer service program assessment and implementation, small business balancing of business and personal issues and succession planning for small businesses.


 

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