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 Expert  729509

Expert in Knowledge Management, Organizational Learning, Community of Practice, Intellectual Asset Management


Available for your Consulting and Expert Witness Needs

Colorado (CO)
USA
Education Work History Career AccomplishmentsPublicationsConsulting Services Expert Witness

Summary of Expertise:

Listed with other top experts in: 

Knowledge Management Expert and expert in knowledge-centered customer support & service delivery and Knowledge-Management that increase customer referenceability, revenue retention, product stickiness, and reduces cost of execution.

Expert is a highly engaged and enthusiastic contributor of original ideas in Knowledge-Management that are focused on continuous-improvement and sustainable processes in order to satisfy both the tactical and strategic objectives at individual, team, and organizational levels by using appropriate information technology and knowledge management combined with enablement of suitable Communities of Practice.

In addition to the following international experience, Expert holds a Master's degree specializing in Knowledge Management.

- Strong experience in customer support for high-tech industries involving key factors of knowledge-management, quality-management, scenario-planning, project-management, and commitment to continuous improvement and life-long learning.

- Leader in ongoing improvement and innovation in customer-support through continuous use of organizational learning and knowledge management techniques in highly technical and multi-national/multi-cultural business environments

- Passion for human problem-solving and innovation without tears using knowledge management and organizational learning.

Activities: - Improving Business KPI's through Knowledge Management - Protecting operational integrity and intellectual property through Change Management - Improving customer support capacity and capability through Organisational Learning - Building Intellectual Capital using knowledge management to increase corporate value. - Increasing stability and niche dominance by building Communities of Practice (CoP) - Giving back to the community through Pro-bono work in Knowledge Management in healthcare

Specialties - Knowledge Centered Customer Support

- Knowledge Management

- Organizational Learning

- Change Management

- Appropriate Offshoring/Outsourcing

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information management

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intranet

 • 

knowledge

 • 

knowledge base

 • 

knowledge engineering

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knowledge management

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knowledge worker productivity

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management


Show Secondary and Basic Areas of Expertise
Localities:
Expert may consult nationally and internationally, and is also local to the following cities: Denver, Colorado;  Colorado Springs, Colorado;  Aurora, Colorado;  Fort Collins, Colorado;  Arvada, Colorado;  Westminster, Colorado;  Boulder, Colorado;  Greeley, Colorado;  Longmont, Colorado;  and Cheyenne, Wyoming.

Education:
Year   Degree   Subject   Institution  
2008   MA   Knowledge Management   University of Canberra  

Work History:
Years   Employer   Title  

2005 to 2010

 

Mincom

 

Director of Knowledge Management & Change Management

 

Career Accomplishments:
Associations/Societies

AAAS ASIS&T Knowledge Management Expert Group many other KM groups


Publications:
Publications and Patents Summary

Several articles Guest Blogs Blogs

Selected Publications and Publishers  
 - Information Technologies in the Minerals Industry: proceedings of the first International conference  
 - Topics in Advanced Practice Nursing eJournal 3  

Consulting Services:
Click the green button above to contact Expert for a free initial screening call regarding your expert consulting needs.  Expert is available for consulting to corporate, legal and government clients.  Remember, your initial screening call to speak with Expert is free.

Expert Witness:
Click the green button above to contact Expert for a free initial screening call regarding expert testimony, litigation consulting and support, forensic services, or any related expert witness services.  A few litigation needs include product liability, personal injury, economic loss, intellectual property (patent, trademark, trade secret, copyright), and insurance matters.  Remember, your initial screening call to speak with Expert is free.

International Experience:
Country / Region   Summary
Africa   Program Manager Heavy Industrials Program Manager Mining Enterprise Support Manager
USA   Knowledge Management & Change Management Director Customer Support Director Software Development Director Outsourcing Program Manager
Australia   Knowledge Management & Change Management Director Customer Support Director Software Development Director Outsourcing Program Manager Localization & Translation Manager

Language Skills:
Foreign Language   Description
English   Native tongue
Dutch  

 

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