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 Expert  729538

Expert in ITIL Consulting, IT Service Management Process Design, Development and Implementation


Available for your Consulting and Expert Witness Needs

United Kingdom
Education Work History Career Accomplishments Consulting Services Expert Witness Market Research

Summary of Expertise:

Listed with other top experts in: 

Expert is a qualified ITIL Service Manager who over the last 12 years, had been engaged in the design, development and implementation of IT Service Management Processes for enterprise clients.

A customer focused and result oriented individual, he understands the importance and gives priority to stakeholder engagement and management to secure the support necessary for transformation success, with demonstrable success of converting critics to evangelists.

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information technology management

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project management


Show Secondary and Basic Areas of Expertise

Education:
Year   Degree   Subject   Institution  
2010   Managers Certificate in IT Service Management   IT Service Management based on ITIL   E-Quant  
1987   Post Graduate Diploma   Computer Science   University of Lagos  
1985   HND   Electrical Engineering   FPI  

Work History:
Years   Employer   Department   Title   Responsibilities

2008 to

 

(Undisclosed Consulting Company)

 

Consulting

 

IT Service Management Consultant

 

He is responsible for gathering and analysing customer requirements, designing, developing and implementing the most efficient and cost effective solution given available constraints.

He ensures that client's IT strategy is aligned to their business vision and strategy.

1996 to 2007

 

Tranter International Limited

 

Support Services

 

Divisional Manager

 

He was responsible for setting up the Support Services Division and successfully prepared several technical and commercial proposals for IT Managed Service and led the implementations of ITIL based IT Service Management managed service for a number of enterprise clients.

He also managed and mentored over 40 direct reports.


Career Accomplishments:
Licenses/Certifications

Managers Certificate in IT Service Management (ITIL Red Badge)


Consulting Services:
Selected Consulting Examples:
  • He worked as the Solution Architect on a transformation project for Shell Petroleum Development Company.The project involves the transformation and optimisation of Group IT Service Management, by creating single managed IT Support organisation to replace THREE distinct existing support organisations and harmonising processes, tools and methodologies for a network with users spread across 40 locations.
  • He worked as the Solution Architect/Project Manager on a project for TotalFinaElf.The project involves the design, development and implementation of managed IT Service that covers Configuration, Incident, Problem, Change, Release, Availability and Service Level Management process areas for a network with users spread across 5 locations.
  • He worked as the Solution Architect/Project Manager on a project for Guinness Nig. PLC.The project involves the design, development and implementation of managed IT Service that covers Configuration, Incident, Problem, Change, Release, Availability and Service Level Management process areas for a network with users spread across 4 locations
  • He worked as the Solution Architect/Project Manager on a project for NACHO Plc.The project involves the design, development and implementation of IT Service Management that covers Configuration, Incident, Problem, Change, Release, Availability and Service Level Management process areas for a network with users spread across 8 locations.The project also includes the design and implementation of Microsoft Active Directory and Exchange organisation.
Click the green button above to contact Expert for a free initial screening call regarding your expert consulting needs.  Expert is available for consulting to corporate, legal and government clients.  Remember, your initial screening call to speak with Expert is free.

Expert Witness:
Expert Witness Experience Summary:
Establishment and management of Outsourced Customer Service Desk for Microsoft. Design and implementation of Managed IT Service Management for Shell. Design and implementation of Managed IT Service Management for TotalFianElf. Design and implementation of Managed IT Service Management for Guinness PLC. Design and Implementation of Incident and Problem Management Process for WAMCO PLC.
Click the green button above to contact Expert for a free initial screening call regarding expert testimony, litigation consulting and support, forensic services, or any related expert witness services.  A few litigation needs include product liability, personal injury, economic loss, intellectual property (patent, trademark, trade secret, copyright), and insurance matters.  Remember, your initial screening call to speak with Expert is free.

Market Research:
Manager's Certificate in IT Service Management (ITIL RED Badge). ISO/IEC 20000 Foundation Certificate. Lean Six Sigma (Green Badge). Microsoft Certified System Engineer [MCSE]. ExecuTrain IT Instructor Certification Program [ICP].

Click the green button above to contact Expert for a free initial screening call regarding your marketing research, industry research, and company research needs.  For research needs involving multiple experts or secondary research, a Research Director can be assigned to coordinate the work into a custom report for you as a potentially quicker and more cost effective alternative to doing this work yourself or hiring a boutique consultancy.  Remember, your initial screening call to speak with Expert is free.

Additional Skills and Services:
Training/Seminars

ITIL Foundation Certificate Examination preparation. Managing and Maintaining a Microsoft Windows Server 2003. Implementing and Managing Microsoft Exchange Server 2003. Designing a Microsoft® Windows® 2000 Directory Services Infrastructure Environment. End-User Microsoft Office Suite.


 

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