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Related Expert Areas


customer satisfaction


voice of the customer


consumer purchasing behavior


consumer survey


consumer focus group


consumer choice prediction


new product market survey




Customer Satisfaction Experts

The following experts are available as customer satisfaction consultants and customer satisfaction expert witnesses.  ORC experts are peer-recommended authorities who have been carefully selected and rigorously screened.
    Definition:  Customer Satisfaction - The measure of the degree to which a customer's expectations of a product or service match the product or service's actual usefulness to that customer. Satisfaction is not inherent in the individual or the product but is a socially constructed response to the relationship between a customer, the product and the product provider/maker. To the extent that a provider/maker can influence the various dimensions of the relationship, the provider can influence customer satisfaction.

Synonyms:  client satisfaction, consumer satisfaction

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Customer Satisfaction Experts
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Expert in Customer-Focused Marketing and Organization Strategy, Research, and CRM
Expert has been involved in the wireless communications industry for over 20 years, starting when he co-founded Celutel, Inc., the initial co-licensee for the southern Arizona market. As president of Celutel (AMEX:CLTL), he helped acquire ... See full profile

Connecticut (CT), USA

Expert in Healthcare Industry, Telemedicine, Healthcare Market Research, Best Clinical Practices, Urgent Care.
Expert has over 15 years of experience in clinical medicine. He has served as Medical Director and/or Department Chairman for 7 Emergency Departments nationally, focused on implementation of Clinical Best Practices. He has served as National ... See full profile

Texas (TX), USA

Expert in Management, Employee Motivation, Low Employee Turnover, and Process Improvement
Hiring the right people means less training, less discipline, less turnover and better performance. Expert can teach you how to encourage your employees to be dedicated and supportive. He works with clients to change corporate culture to a "we" attitude ... See full profile

Virginia (VA), USA

Expert in Business Strategy for Diagnostic Companies
Expert, has an over 25-year career of international management in the industrial marketplace. Expert has held line responsibility for the creation, implementation, and re-direction of many businesses. These experiences include ... See full profile

Vermont (VT), USA

Expert in Retail Strategy and Operations
Expert is a management consultant with diversified business process improvement experience. He frequently employs strong Japanese in international sales and business, as well as nonprofit fundraising and youth coordination. He is experienced in client ... See full profile

California (CA), USA

Expert in Gaming, Mobile Technology, and Marketing
Expert is currently working as a General Manager of a digital services firm based in Mountain View, California. Under Expert's lead, the company has launched 4+ award-winning PC games achieving millionss in revenues. The business also publishes ... See full profile

California (CA), USA

Expert in Consumer Goods, Exporting, International Outsourcing, Big Box Retail
Expert offers consulting, marketing, sales, outsourcing, financial and business expansion services to investment firms, legal concerns, banks, venture capitalists, hedge funds, manufacturers, retailers, importers and exporters for international and ... See full profile

Illinois (IL), USA

Expert in Business Development, Marketing, and New Product Development
Expert helps business-to-business companies and organisations to grow their businesses and sales revenues and/or also to develop new products or services. Both of these activities start with research and planning and go into at least one phase of ... See full profile

Hampshire, United Kingdom

Expert in Food Marketing
Expert is currently professor and chairman of a university food marketing department and has a Ph.D. in Quantitative Methods and Marketing from Syracuse University. He has written over 50 peer-reviewed articles and 10 books. Expert has also worked in the ... See full profile

New Jersey (NJ), USA

Expert in Automotive Industry, Automobile Retailing and Vehicle Maintenance
Expert enjoyed a service apprenticeship with General Motors after which he was responsible for both marketing and service for various regions in the UK. He then became responsible for Dealer Development throughout Africa covering all aspects of General ... See full profile

Beds, United Kingdom

Expert in Human Behavior: Motivation, Change, Segmentation, Satisfaction, Loyalty and Advanced Statistics
Expert (behavioral economist and statistician) has 25 year's experience conducting research and evaluation projects. His experience is deep in healthcare, insurance, human resources, and consumer packaged goods. Recently, he worked for Kohler Co. See full profile

Wisconsin (WI), USA

Expert in Retail Industry Management: Store Costs, Corporate Planning, Distribution, Expert Witness, etc.
Over twenty five years of experience in entrepreneurial start-ups, venture capital roll-outs, initial public offerings, strategic planning and organizational development in retailing. Personal advisor and management coach at the CEO level for companies of ... See full profile

California (CA), USA

Expert in Architectural Precast Concrete, Cast Stone, Commercial Construction Process
Expert is successful in the management of projects in the IT arena and in construction-related manufacturing and subcontracting. He consistently adds value to projects and delivers high levels of client/customer satisfaction. See full profile

Illinois (IL), USA

Expert in IT Management, Cloud, Mobile, Systems Architecture, Implementation, Operations, Outsourcing, Services
Expert is a senior corporate officer with a proven track record of driving efficiency across large enterprises through the application of Information Technology. He is a results-oriented IT executive whose career encompasses a breadth of experience across ... See full profile

Florida (FL), USA

Expert in Sales Organizations, both direct and indirect, in High-Technology Domains
He is an expert in developing go-to market strategies as well as building, mentoring, and leading sales organizations in both direct and indirect channels worldwide. Product breadth has included semiconductors, embedded boards, systems and application ... See full profile

California (CA), USA

Expert in Convenience Store Industry, Gift Card Industry, Automotive Industry, Rent-A-Car Industry
Expert has extensive experience in the Convenience Store Industry, the Incentive Marketing Industry, and the Automotive Industry - including Rental cars. He has consulted on many topics involving beer, beverages, bottled water, soft drinks, energy drinks, ... See full profile

Illinois (IL), USA

Expert in Composites & plastics, product & process development, business development & sales, expert witness
Expert has experience in global strategic and technical marketing. As a business unit GM, and Engineering Manager, Expert was focused on advanced composites for commercial/military applications. Expert has expertise in product commercialization, business ... See full profile

Massachusetts (MA), USA

Expert in Phased Array and Antenna Systems, Multifunction Antennas, new business pursuits, proposals
Phased arrays This expert's 42-year career has primarily focused on a wide range of phased arrays including: linear, planar, 3-D, multi-planar, conformal, adaptive, reflect-arrays, lens, multiple-beam, aperiodic, random, wide- band, multi-band, ... See full profile

Georgia (GA), USA

Expert in Improving the Value of Technology Investments, Management of IT and Application in Business
Expert has a successful track record helping clients to develop and improve the management and application of technology within their businesses; bridging the Business/Technology divide by deploying eclectic, hybridised commercial & technology skills ... See full profile

Lincs, United Kingdom

Expert in Business Planning and Development, Market Researsh, Growth Strategies, Due Diligence, Medical Device
Expert received his MBA from the University of Toronto's Rotman School of Management, one of the world's best business schools renowned for its integrative thinking approach. A serial entrepreneur, he founded and built two companies from business ... See full profile

Ontario, Canada

Expert in Strategic Marketing and Business Management in all Healthcare and Medical Sectors
Successful, enthusiastic, highly motivated, strategic medical/healthcare consultant Qualified, experienced international business manager & strategic medical marketer Excellent track record of turning round and growing companies, products & ... See full profile

Oxfordshire, England, United Kingdom

Expert in Online, Search Engine, Email, and Affiliate Marketing; Web Development, Business Development
Marketing Executive successful at establishing the vision and strategies necessary to grow any business. Vast knowledge, experience and accomplishments in Online Marketing, Search Engine Marketing, Email Marketing, Affiliate Marketing, Web ... See full profile

New Jersey (NJ), USA

Expert in Public Transit: Strategic Development, Marketing, Branding, Customer Service Deployment
For almost thirty years, Expert has held executive leadership positions or acted as consultant within major organizations in the areas of strategic, tactical and operational planning, service management, capacity-building and operational deployment ... See full profile

Ontario, Canada

Expert in Fashion/Sportswear Sales & Marketing, Retail Development & Management, Sourcing, Advertising & media
He has worked as Entertainment Relations Director at Gibson Musical Instruments, which entails affiliate marketing or relationship marketing. The goal of ER is to gain impression/consumer awareness in general public/industrial/musician/artist class, in ... See full profile


Expert in Experience Strategy and Design, Innovation and Channel Optimization
Expert has consistently expanded his expertise in design and development of customer-facing strategies and operational change across multiple industries, most recently electric utilities. His work not only identifies changes needed that matter to ... See full profile

Georgia (GA), USA

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