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Related Expert Areas


voice of the customer


development process


customer satisfaction


customer service development


new product development


house of quality


quality function deployment


Customer Information Control System


Voice of the Customer Experts

The following experts are available as voice of the customer consultants and voice of the customer expert witnesses.  ORC experts are peer-recommended authorities who have been carefully selected and rigorously screened.
    Definition:  Voice of the Customer - Development of the communications between the customer and the provider so that the customer input has direct and significant impact on the products or services.

Synonyms:  VOC

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Voice of the Customer Experts
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Expert in Customer Driven Profitable New Products and Services
Expert has been applying his marketing and new product expertise to the subject of innovation for over 15 years. He chaired the prestigious Outstanding Corporate Innovator (OCI) Award for the Product Development and Management ... See full profile

California (CA), USA

Expert in Product Development, QFD, QA Professional Value Services
Expert is a Certified Value Specialist with expertise in product, process, and systems development, with an emphasis on value, quality, and cost. He is very skilled in many facets of his field, including value ... See full profile

Minnesota (MN), USA

Expert in Market Research & Product/Service Development
He has over 15 years of market research experience. Most of it related to new product/service development. He specializes in uncovering the marketplace drivers for success. This is typically accomplished through in-depth marketplace analysis combined with ... See full profile

Maine (ME), USA

Expert in Product-Market Interface
Expert NPDP is a certified product developer offering seminars and unique knowledge exchange services for product development managers desiring to learn and implement the four elements of the Toyota Lean Design product development system. See full profile

Minnesota (MN), USA

Expert in Quality Assurance Systems and Training
Expert has worked with numerous large and small organizations to establish and implement TQM processes. This process starts with an internal evaluation, then continues with policy and mission statements and the establishment of a steering ... See full profile

Illinois (IL), USA

Expert in 3D Printing / Additive Manufacturing, New Product Development, Innovation Management, Growth Strategy
Expert is a managing director at company where he works with companies on business development, innovation management, technology commercialization, and product strategy. Expert is also the co-founder of a consultancy focused on design strategy and ... See full profile

Massachusetts (MA), USA

Expert in New Product Innovation and Commercialization - B2B and Consumer Products
Expert is a leader in new product innovation and commercialization. He has a proven track record of developing highly successful and award-winning products around the globe. With over 30 years of experience in innovation, new product development and ... See full profile

Georgia (GA), USA

Expert in Innovation Management, Strategy Development, Front End of Innovation Process & Stage Gate Training
A leading thinker and voice in innovation practices, Expert has led many successful global, innovative new business development initiatives for a world Class chemical company– particularly in the field of plastics, foams and composites and for markets as ... See full profile


Expert in Competitive Intelligence and Market Analysis
- Expert has researched, analysed and presented numerous industry assessments. This involved conducting wide-ranging literature, database and Prime Source research and preparing detailed analysis of the trends, unmet needs, competitive dynamics and ... See full profile

California (CA), USA

Expert in New Product and Market Development
As project leader, Expert launched aliphatic thermoplastic polyurethane elastomer product line based on new polyol and catalyst technology and developed medical device, aerospace, and industrial applications. For a new ethylene copolymer Expert set up two ... See full profile

Michigan (MI), USA

Expert in Thermosetting Polymers, Product Development Process, New Business Development
Expert is a nationally recognized authority in thermosetting polymers. He has developed a fundamental understanding of thermosetting polymers including detailed experience in the rheology of curing systems (chemorheology), cure kinetics, physical property ... See full profile

California (CA), USA

Expert in Glass Bottles, Beverage Manufacturing & Packaging, Package Development, and Consumer Package Safety
Glass Bottle As the Subject Matter Expert for glass bottles at The Coca-Cola Company, expert was responsible for the performance of glass bottles used in 45 Billion consumer transactions annually across 180 countries. This included new launches, supplier ... See full profile

Georgia (GA), USA

Expert in Innovation Management, Technology Commercialization, Market Analysis and Channel Strategy
Expert has applied his chemical engineering background and strategic business consulting and channel development experience to develop a comprehensive capability in virtually all phases of innovation management and technology commercialization. See full profile

Texas (TX), USA

Expert in New Product Conception and Innovation, Industrial Design, Brand Strategies, Hand Tools, housewares,
Expert has turned major corporations around through organic growth with consumer product design and innovation. At Black & Decker he grew new product sales From $430M in 1984 to $850M in 1990. His product designs at The Stanley Works grew the ... See full profile

Connecticut (CT), USA

Expert in Industrial Mineral FiIlers, Coupling Agents, Silanes, and Treatment Technology, Nano Metalic Oxides
Expert is presently consulting for Gelest Corporation working to promote next generation silane chemistry as well as developing new business for their State Of The Art mineral treatment facility. Nanophase Technologies developinging next generation, out ... See full profile

New Jersey (NJ), USA

Expert in Semiconductor Packaging and Assembly, Systems Engineering, and Materials Science.
Expert has designed a digital press having the lithographic performance of photo gravure, but able to stream continuous data for variable printing. The performance includes 2400 dpi resolution, 200 fpm web speed, and 48-inch wide print dimension. See full profile

California (CA), USA

Expert in Thermoforming and European, Middle Eastern and India Markets
He has spent the majority of his working life in various countries and regions of the world. Lived in the USA throughout the 1980's Returned to live in the UK in 1991 and became European/Middle East and India director of USA company. See full profile

Essex, United Kingdom

Expert in Sales & Marketing Strategy Food Service: CPG Industry, Product Development, Behavior-Based Marketing
Consumer Insights/Behavior: As Customer Marketing Manager at Valassis, Expert used multiple data sources (IRI syndicated data, ACNielsen Homescan, Spectra, Scarborough, Mediamark Research (MRI), and Prizm NE) to develop integrated promotional programs for ... See full profile

Illinois (IL), USA

Expert in Renewable Energy, Biofuels, Microelectronics, Semiconductor Packaging, Water Technologies, Agronomy
Expert has over 12 years of experience in Mergers & Acquisitions, representing both buyers and sellers. He has completed several deals and negotiated terms to maximize value. He has worked with clients to assimilate acquisitions regarding culture, economies ... See full profile

New York (NY), USA

Expert in Marketing: Lost Sales-Profit, IP, Distributors-Agents, Marketing Effectiveness, Expert Witness, etc.
Expert is a nationally known expert in marketing and sales gained through 40+ years as an executive, consultant, instructor and Cornell MBA faculty. He has been an executive with Fortune 500 companies, part-time faculty with Cornell Graduate School of ... See full profile

New York (NY), USA

Expert in Customer-Focused Marketing and Organization Strategy, Research, and CRM
Expert has been involved in the wireless communications industry for over 20 years, starting when he co-founded Celutel, Inc., the initial co-licensee for the southern Arizona market. As president of Celutel (AMEX:CLTL), he helped acquire ... See full profile

Connecticut (CT), USA

Expert in Manufacturing Economics: Markets, Sourcing, Exporting, Energy
37 Years Experience working as an employee and a consultant to U.S. Manufacturing Companies beginning as an engineer and evolving manufacturing operations management, financial analysis, strategy, and market economic analysis. See full profile

Georgia (GA), USA

Expert in Medical Device Marketing, Market Research, Competitive Analysis, Business Analytics, Medical Writing
Expert has over 12 years of marketing experience in the Class III and Class II medical device industry, specializing in new product launches, new product development, market research and marketing communications. She is highly skilled in analytics, ... See full profile

California (CA), USA

Expert in Third Party Logistics (3PL) Selection Implementations, Supply Chain Optimization, Distribution, Logistics, LTL, Warehousing, 5S, LEAN, Six Sigma, Cycle
Expert has been in Supply Chain Optimization for over 20 years. He has just completed a Third Party Logistics (3PL) implementation for a company in Orange County, CA. In parallel, in the same company, he re-engineered the distribution Warehouse adding: ... See full profile

California (CA), USA

Expert in Food Safety, New Product Development, and Food Science
Expert has served as a milk and food consultant for the US Public Health Service. He was trained and provided standardizations for the Interstate Milk Shippers Program. He would work with State Health Department inspectors to assure uniformity in ... See full profile

Arizona (AZ), USA

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